While the system cost of telecommunication is dropping, the labor cost to actually make a business phone call is still rising. A recent study concluded that a company spends nearly $4 dollars per call for a person making 6 calls an hour, regardless of whether they make contact with anyone.
A call accounting system can help to increase the efficiency of your phone usage for business calls. When reports are distributed employees know they can be held accountable for their telephone activity, they make fewer and shorter personal and unnecessary calls. Managers can use the reports to motivate, evaluate, train and compensate employees based on actual telephone call activity.
According to the Aberdeen Group, more than 50 percent of large enterprises don't know what they are spending on telecom-related services.
In fact, in most businesses, large and small, telecom voice and data services are not controlled and tracked - and it's eating into the bottom line. Telecom expense management is high on the corporate agenda today and a good call accounting and telecom billing software system is vital to successfully controlling these expenses.
A Good Call Accounting Software System will perform:
? Phone call tracking
? Telephone usage monitoring
? Corporate bill back
? Telephone usage billing to increase revenue.
? Toll fraud detection
? Trunk usage analysis and reporting
And many other functions that can assist you to cut costs, manage telecom expenses and get the most from your network investment.
From a single PBX to a complex global network, TelSoft call accounting and telecom expense management solutions are ideal for:
? Corporate call accounting and bill tracking
? Government Offices - call tracking, billing, security solutions
? Student billing for a University or College
? Hotel phone billing
? Convention Centers
? Healthcare phone usage and billing
? Law firm, Architectural firm time & matter billing
? Property management phone billing for shared tenant offices
? Nursing and Retirement Homes
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Author, Karen Ritz, VP Business Development for TelSoft Solutions, writes on the business benefits of call accounting and call detail record technology. More information can be found at http://www.telsoft-solutions.com.
