Hera Group, a new business model for other multi-utility companies

Hera Group is Italian leader in the energy, water and environmental services. The Group has a business model that is unique in the sector, an original corporate model capable of innovation and of forging strong links with the areas in which it operates. The innovative formula adopted by Hera makes the Group an aggregating body, but also a system that is open to the entry of new partners: a formula so successful that it has become a model for other multiutility companies.

Hera Group operates in italian public utility services with a sustainable management policy; the main activities of the group are the management of environmental services (waste collection and disposal), water services (treatment, purification) and energy services (distribution and sale of methane gas and electricity). The results achieved by the Hera Group since its establishment show a significant and continuous growth as confirmation of the company’s solidity and of its business strategies. An attentive policy to the needs of the customers and the shareholders makes the Hera group the first multiutility in Italy: Hera uses a process of assessing customer satisfaction levels and listening to their requirements, monitoring the results of interviews and surveys to define improvement objectives. Hera places the customers in the centre of its policy making use of more than 80 contact points throughout the country, of two toll-free numbers (one for families and one for companies) and of more than 30 different offers to meet their needs and to satisfy their expectations.

One characteristic that sets Hera apart on the Italian utility scene is its widespread shareholding structure with no controlling shareholder. Ever since it was established, Hera has followed a dividend distribution policy that rewards its shareholders: the Hera’s shareholder base comprises over 180 public institutions, several foreign investors and almost 25,000 private shareholders who are confident that the economic value of the company will continue to increase over the years.