In an era dominated by technological advancements resulting in minimal product differentiation, After Sales Service has proved to be of significant importance in enabling customer retention, new customer acquisition and the all important revenue to organizations.
Understanding this phenomenon, for the first time in india, eServiz a service management software module, helps customers effectively manage service operations resulting in reduced costs, increased productivity thereby increased profits.
eServiz is a proven, comprehensive, yet cost effective and user friendly
service management software tailor-made for the services division of an organization. Apart from online complaint registry mechanism, quotation generation, information on offers and schemes, AMC renewal reminders, product information to customers and MIS reports like spares used, service history, employee productivity etc., are available to enhance customer satisfaction .
Apart from complaint registry mechanism , eServiz service management software helps by sending AMC & preventive maintenance reminders, service offers and schemes and generates detailed reports including customer wise & product wise complaints, employee productivity, spare consumption, pending /closed/completed complaints, invoice reports and much more
eServiz act as a Equipment maintenance Software, Customer service management software, Preventive maintenance scheduling software, Customer complaint handling software, Customer complaint management software, AMC maintenance software, Spares tracking software, AMC software
eServiz - Service Management Software uses innovative state of the art technology to arm with the power to
1. Register complaints
2. Generate & send estimate for customer approval
3. Schedule depending on employee skill set
4. Inform customer on service status
5. Generate error free invoices
6. Post offers , schemes, Amc remainder etc
eServiz - Service Management Software Benefits :
1. Simple and user friendly
2. Improved employee productivity
3. Return on investment with in 4 months
4. 24*7 365 days .Any time any where access
5. Current Information availability for immediate action
6. Customer delight ,retention and new customer acquisition
7. Reduce service cost and manpower, improved sales ,increased profits
Author Information :
Please find attached our brochure for your perusal which gives the salient features of eServiz
service management software and the benefits to be accrued. In order to enable you have a feel of eServiz, we are also pleased to give you a service management software free trial of some of the basic requirements of Service management for you to experience the simplicity of our software. We provide a lot more in our actual application including report generation, customer feedback, communication & comprehensive Service history details.
Please log on to
http://www.eserviz.com/ContactUs.aspx to avail the free trial service management software . The website offers a detail on the features available along with testimonials from a few of the many satisfied customers presently using eServiz.
