Hinduja Global Solutions Ltd (HGSL) a part of Hinduja Group, announced a strategic partnership with Sistema Shyam TeleServices for managing the Telecom Service Provider’s operations. Under this partnership HGSL will manage the customer care operations of their MTS brand in Chennai.
Initially, HGSL's customer care center in the city would cater to the prepaid customers of MTS both in Tamil Nadu and Kerala, he added.
"Currently we have around 98 agents on this project. However, we have planned to employ over 400 people during the next 24 months," he explained.
HGSL currently had over 9,500 employees in the country out of which 2,500 constitute in Chennai facility, he said.
Hinduja Global Solutions Ltd customer care center in Chennai will cater to MTS' prepaid customers offering inbound and outbound support activities including welcome calls and customer support services 24x7. The number of agents will be based on the call volumes projected by MTS based on HGSL's scalable delivery model.
The estimates are that on an average about 100 agents will be hired and this will be scaled up to 300 in the next 24 months. HGSL’s customer service representatives will cater to English, Malayalam and Tamil speaking customers. This will help generate employment amongst the semi urban and rural population
Said Mr. Partha De Sarkar, CEO, “Our rich experience in and the telecom industry and commitment to deliver greater value to clients is evidenced in Sistema Shyam TeleServices decision to partner with HGSL. We look forward to a long and mutually rewarding relationship”.
About Hinduja Global Solutions:
Hinduja Global Solutions, part of the multi-billion dollar conglomerate, Hinduja Group excels in providing outsourcing solutions that include Back Office Processing and Contact Centre services to its global clientele comprising several Fortune 500 Companies. The Global Services Magazine, in association with Neo IT, in January ‘07, has ranked HGSL the Best Performing Call Centre worldwide.
Hinduja Global Solutions’ BPO domain expertise is in the areas of Banking & Financial services, Consumer Electronics, Insurance, Telecom etc. Hinduja Global Solutions has marketing offices in North America & UK and 21 delivery centers in Bangalore, Chennai, Durgapur, Hyderabad, Mumbai and Mysore in India, El Paso, Lyndhurst, Peoria, St Louis and Waterloo in the United States, Montreal in Canada, Cyber City in Mauritius and Manila in Philippines.
The Company has world-class infrastructure in line with global standards and employs over 14,500 people worldwide. Hinduja Global Solutions is amongst the few BPO business leaders that have implemented six sigma standards to its processes, is HIPAA compliant and has BS 7799 & ISO 9001:2000 quality certifications.
