I just learned a valuable lesson. I had a person sign up to
learn more about my work at home business. She came in
through a coop I was participating in and was a bit confused
as to why she received communication from the person who ran
the coop as well as me. She simply wanted to know who I
was.
I responded to her in my normal, witty manner. The problem
was that she didn't know me and she wasn't impressed with my
response. In fact, she was actually insulted. She was kind
enough to remind me of the old saying," You never have a
second chance to make a good first impression."
As I thought about this I came to realize that when dealing
with people that you don't know and that don't know you,
you really need to take care in how you respond and interact
with others. So, I wrote a few "Follow Up Etiquette Tips"
that seem appropriate.
Tip 1: Respond quickly. Too often we may receive an e-mail
or have a message on our answering machine that we just put
off responding to. That person was kind of enough to take the
time to learn more about what we are offering. We owe it to
them to respond to them as quickly as possible. After all, it will
be a benefit to us to do so.
Tip 2: Take the time to think out a good response to the
question. Be prepared before you return the call. Read and
reread a response to an e-mail. Make sure you have answered
the question or be as prepared as possible to do so.
Tip 3: Don't try to be too clever or witty with your
response. Although you may try to be funny, the person you are
dealing with may take it a different way and actually be insulted.
Tip 4: Do not request delivery and read receipts. Simply
ask the person the body of the e-mail to let you know that
they got your message.
Tip 5: Don't use abbreviations. There are many e-mail
abbreviations used in order to save time in typing.
But many of them are confusing and can be misunderstood.
Tip 6: Keep is short, simple and to the point. Remember, a
person's time is valuable. They want their question answered
in as little writing as possible. They don't want to
read a novel.
Tip 7: Be courteous and polite. Even if you are asked a
question that you have already answered or that the answer
seems obvious, take the time to explain it. Do not make the
other person feel "stupid" for asking the question.
There are many other "etiquette" guidelines. These are just
a few that I have personally learned. The bottom line is
this: When someone wants to know about you and your business,
you owe it to them to respond quickly, clearly, and professionally.
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