First of all, make sure you don’t have any other programs running, just in case they confuse each other. That’s good advice whenever you have a program that’s a bit shaky.
Next, instead of starting it normally, go to the shortcut on the start menu and right click on it. The ones on the desktop are no good – it needs to be the “original” which is in the start menu.
Click on “Properties” in the menu that pops up and then select the “Compatibility” tab at the top. Put a tick in the top box “Run this program in compatibility mode for” and then select the version of Windows in the drop down box below. Ideally pick the one the program was originally written for (it should say on the back of the box the program came in).
Click on OK, then start it up and keep your fingers crossed. At least if it doesn’t work, you know you’ve tried all you can and there’s no chance of it working – so you might want to contact the people who made the program and see if they have a newer version.
Tim Wakeling is the Author of Computers One Step at a Time and Help! My Taskbar’s Vanished. He also writes a free monthly newsletter about computers for non-experts. Find out about both at www.helpfulbooks.co.uk
© Tim Wakeling, UK 2006. You may re-publish this article online and in print as long as you leave it unchanged.

