Telephone headsets continue to rise in popularity and revolutionize the way that call centres and offices do business, and there are a few types, styles, and features to choose from. Communication is the key factor by which the choice between monaural and binaural telephone headsets must be measured. Busy offices with many employees, and call centres where cubicles or the like are commonplace will benefit from the use of noise cancellation technology as part of their communication standards.
Binaural telephone headsets are those which usually offer stereo sound, using two headphone speakers instead of one. While the binaural technology offers clear and concise sound for the user, this design severely retards the user’s ability to stay open to the goings on of the workplace. In situations where in-office communications are critical, binaural telephone headsets are not the most likely or practical device.
Monaural telephone headsets are those which offer only one ear speaker, and are the more common choice for busy call centre or office operations. These pieces allow the user to hear commands, prompts, lunch announcements, superiors, and coworkers clearly, even whilst working with call recipients. This makes for a situation that is more like speaking on the telephone, rather than the stereo experience offered with binaural telephone headsets.
Both types of headset are available in countless models and styles, and the microphone type is of great consideration as well. Omni-directional microphones are designed to pick up all sounds that carry through a room or an area, and as such can cause a great deal of interference, misunderstanding, confusion, and noise during important communications. Generally, the call centre is in need of a noise canceling microphone for the best clarity and call quality possible.
Key factors being price, quality, and practicality, call centre
telephone headset should cover all aspects of communication while affording comfort and ease of use. In short, the binaural headset with an omni-directional microphone is more appropriate for gaming and recreational communications, while the monaural headset with a noise canceling microphone is ideal for the busy, potentially noisy workplace.
