The telecommunications world is being taken over by companies like BT Phones and AT&T. It seems that as innovation is on the edge of linking the world, large conglomerates or scurrying to by up the competition. Maybe the larger companies are able to do more and do it faster, but it doesn't always seem that way to the little people (also known as customers).
Being from America, I have yet to deal with BT Phones. I use to deal with Bell South, but now I have the privilege of working with AT&T. There hasn't been a lot of difference, same tech guy doing the same tech things, but I'm eager to see all the wonderful benefits I will reap from letting these two giants merge. Promises have been made many times before when companies desired to merge, so I won’t be holding my breath this go around.
Across the ocean, the internet says that BT Phones has had trouble with its customer service. It's not the only large cooperation that has run into this situation. Trying to service everyone, all the time, has to take a toll on profits. There has to be a way where the innovations, quality, and service can be available and the company can still have some money in its pocket at the end of the quarter.
The small companies are trying to find creative solutions and push the innovation of the telecommunications technology. But with each small step, the larger corporations pounce and devour the new hatchlings. Innovation may still be finding its way into the industry, but it is easy to understand why monopolies are against the law.
BT Phones, AT&T, and other large corporations either need to find an answer or give the little guys a chance. Buying out the competition to avoid competition will not make life better for the consumer.
Kathryn is a freelance journalist covering the telecoms industry. She has recently written a series of reviews for
BT cordless phones and also writes
telecom news for UK industry publications.
