I've used VoIP technology for the past few years for my home
line, and recently made the switch to using VoIP for my business,
as well. For those who may not know, the acronym VoIP stands for
"voice-over-ip", and, essentially, means that our phone calls can
now travel over data lines, much the same way our email does.
If you follow telecommunications at all, you may remember the
early days of this kind internet telephony: users needed a
computer, an internet connection, and a headset with microphone
in order to make and receive calls. The amount of equipment
required was rather cumbersome, and one could only make calls
while sitting at the computer. Now, though, the communications
landscape has changed, as VoIP can be utilized in much the same
way as a traditional land-line-- you can use a wireless phone and
take VoIP around the house, or you can get a so-called "soft
phone", which enables you to take your calling around the world.
VoIP plans are less expensive than traditional calling plans, and
come standard with desirable features such as call-waiting,
call-forwarding, 3-way calling, and voicemail. In fact, you can
even have your voicemail delivered as an audio file to your email
account, saving you the time and hassle of calling in to retrieve
messages.
Aside from the cost savings, calling features, and convenience,
(reasons 1, 2, and 3) VoIP is great for business in seven other
ways. First, you can choose your area code. So, for example, if
you have clients in Los Angeles, but you work from New York, you
can obtain a Los Angeles area code so you seem to be right next
door. This can be a good way to create a business presence in
multiple cities very cost effectively. Next, you can order
toll-free lines for less than traditional carriers. Having a toll
free line makes your business seem bigger. Also, you can take
your calling plan on the road when you travel, and can use your
'softphone' to make calls to/from hotels. No more paying
exorbitant fees for local calls, which saves you money (reason 6)
The higher end VoIP plans allow you to place an unlimited number
of calls for one set fee. This can help you budget your business
expenses more effectively. You can forward calls to any number
when you're out of the office, meaning more flexibility. VoIP
also allows you to call internationally for very low rates, so
you can expand your business reach and influence across the
globe. (reason 9). Setting up a VoIP phone system is easy, and
can often be done in less than five minutes, provided you have high
speed internet and an IP-usable phone.
So, for all these reasons, VoIP is great for business. It's
affordable, convenient, and simple to use. As the world of
business gets more complex, it's nice to know your
telecommunication systems doen't have to follow suit.
