COLLECTING PAST DUE ACCOUNTS: Dealing With Deadbeats
By Jim Finucan
© 2005 Tiare Publications
239 words
A deadbeat is someone who feels no regret about sticking someone
else with a bill. He can bounce checks, hang up on a collector and
then pick up his TV remote without a bit of concern for the person
or company he just stiffed. He can take your advice, go get a
consolidation loan – and then spend the money on a big screen HDTV.
There are a lot of people in this unhappy category and sooner or
later you're going to find one of them at the other end of your
collections call.
Even though you're likely to view this attitude with great distaste
you have to try and find at least one thing to like about the person
you've classified as a deadbeat. The ability to uncover that one
likeable quality isn't easy to develop but with practice it can be
done. Work at trying to find likeable qualities in people you meet
outside of your collections work. That will give you many additional
opportunities to practice.
When you do find that something, the debtor will sense it through
your choice of words and tone of voice and, as a result, will become
easier to work with.
It's important not to come across as being judgmental. When you
judge others you put yourself above them. People need to feel that
you are working with them on their level.
(End)
Jim Finucan knows all about the dances, dodges and delays debtors
will try to pull. Let Jim show you how to double or even triple the
money you collect from your accounts receivable. Check out his
unique collections manual "Past Due." For more information visit:
http://www.tiare.com/pastdue.htm
