There is no shortage of offshore call centers. India and the Philippines offshore call centers are rapidly becoming the two countries of choice for doing business with U.S. companies simply because of the language.
The most recent concern has been a proliferation of offshore call centers in these locations lack experienced managers. The average age of project manager and Call Center Operational Director is in the early twenties in many of these offshore call centers. Price without productivity is pointless in an offshore call center model.
Pricing plays an important role in capturing business for any offshore call center. Presently, pricing ranges anywhere from $8.00 per hour in Egypt to as much as $17.00 in the Philippines. As with pricing in the U.S., offshore pricing is very competitive.
Connectivity to the Internet is available throughout most countries. In those less developed areas, satellite communications can be found. Major cities throughout the world have undersea and fiber optic cable connected to major communication centers.
There are hundreds of off shore call centers that offer some type of call center services. The key to a successful outcome is researching and selecting the best company to work with and aggressively managing the relationship.
Market IQ international has relationships with offshore call centers in India, the Philippines, the Caribbean, Guyana, Egypt, and the EU.
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Source: http://www.articlealley.com/article_64512_15.html
Source: http://www.articlealley.com/article_64512_15.html
