Using the computer networking services available to you is something that likely only happens when something has gone wrong with your computer. After all, that is the main reason why you have computer network support in the first place. While you should certainly consult your business IT support team when you are having problems with your computers or your networking, you might also consider working with them to keep everything functioning properly. For example- make sure that you are staying up to date with all of your programs, including virus protection and spyware. If you are using outdated versions of programs, you might not be benefiting fully from them, or have difficulty interfacing with computers that are using more recent releases.
If you do run into trouble and need to call on your computer network support team to help you troubleshoot or fix the problem, there are good and bad ways to go about that. We've all heard the stories about UTS and ELBCAC errors, and you want to avoid be one of those types. For those not up on their tech support lingo, that would be "user too stupid" and "error lies between computer and chair." Of course, you might actually be the problem, but if you play your cards right, you'll be a pleasure to work with and a not a horror story to be told around the business IT support office.
So, here are ways that you can be helpful when interacting with computer networking services:
* Start off by recording the issue. If your computer flashes you an error message- make a note of what it says. Likewise, take note of what you were doing at the time the issue arose. If possible, record what you were doing, specifically, and what you were attempting to do.
* See what you can do- make sure that nothing is unplugged (there's a reason that is the first question they ask when you call tech support). Next turn everything off, unplug it, wait 30 seconds, plug it back in, and turn it back on. Often, the simple act of restarting things will resolve the issue completely.
* When you call customer service, provide them with detailed information about what happened. The worst thing you could do is just call them up and announce that something is broken. That tells them nothing.
* Be calm and patient. Freaking out isn't going to help your cause and will just make you harder to work with. Remember that the person who is helping you wasn't there with you when it crashed, and they will need to ask a series of questions to build their understanding of the problem. Even if it seems obvious to you, be patient and provide all the information requested.
Written by Melanie River. Remote and local
business IT support provided by Computer Answers
computer networking services. Get
computer network support for your business on http://www.computer-answers.com
