Call accounting software has long been associated with hotel industries or telecom companies as a means of cost allocation and telecom billing. The benefits and return on investment are many regardless of corporate industry.
What's in it for me? This is the question on every executive's mind when evaluating a new software application, process or equipment.
A call accounting system records specific information about telephone calls, organizes that information and generates reports that can be used to gain a better understanding of how your phone system is being used, such as the following features and benefits:
• Return On Investment: By installing a call accounting system, a business can typically reduce a company's telecommunication expenses from 10 to 30 percent by monitoring the number of needed stations, tracking telecom expenses, number of trunks and monthly costs of those trunk lines, determine which projects, products, etc. are most profitable, and more.
• Cost Allocation: Charge back departments for phone costs based on actual usage, and bill for miscellaneous charges (cellular charges, pagers, calling cards, etc.).
• Track Employee Productivity: Create reports showing the number, type, cost and duration of employee generated calls, evaluate calling patterns to assess productivity and efficiency
• Marketing Effectiveness: Verify the effectiveness of which marketing campaigns are yielding results.
• Staffing Needs: Monitor the number of inbound calls for to anticipate staffing needs for calling teams.
• Traffic Analysis: Are you spending money needlessly on extra trunk lines? A call accounting software will help identify this waste.
• Phone System Diagnostics: Is the phone system working as effectively as it should?
• Phone Bill Verification: By comparing and monitoring vendor bills, your business can save in the mega-millions.
• Toll Fraud Detection: Track calling patterns to identify suspicious calling patterns that may mean unauthorized or fraudulent toll charges.
• Legal Issues: Receiving harassing or inappropriate calls? Verify the time and specifics of calls took place as evidence in legal matters, including time, duration, and phone number specifics.
• HR Management Issues: Track employee calls to monitor an excess of personal calls thus preventing abuse of phone privileges.
Through call detail records, a call accounting system makes an excellent communications usage management tool saving a business in both money, and labor expenditures.
