The eCRM portfolio of customer-centric solutions integrates all the customer-facing functions to deliver a single view of the customer and a single solution for eBusiness, sales and service initiatives. These solutions are implemented globally across virtually every industry and ensure seamless interaction among web sites, call centers, field sales and service teams. People develops, markets, and supports enterprise customer relationship management software Clarify eCRM .So the challenge is business people’s expansion plans included internationalizing its flagship product and launching it European, South American and Japanese market to increase their customer base as well as meet the annual revenue targets. The major business challenge was:
The complexity of the application and the impact of change on business operations mandated that no modifications to the existing code would be allowed.
Then our company provided a solution and worked closely with the people to understand the project, the business and technical challenges and formulate a strategy to support the business requirement with minimal effort. our company’s product engineering services team executed this assignment using it’s internationalization and localization engineering methodology. They performed the following steps:
• Code analysis and solution approach finalization
• Preparation of localization/internationalization framework
• All strings, application data, sample process, portal data and error messages were made localization ready by collating those in resource DLL or properties files
• Translation done for resource DLL and properties files and application was made intelligent to pick the language specific file depending on the locale value.
• Support for Unicode enabled UTF8 database was introduced by modifying code for database calls and modifying the table structures to hold the locale values.
• Creation of setup and install scripts to install resources based on locale
• L10N and I18N testing and issue resolution
Our company’s engineers architected the language specific part of the code so that it can be localized for any language without any changes to the code (Java files and JSP files).
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