16th August 2007
If you have decided that working in a call center is the right career path for you, you should realize that you are not alone. The U.S. Department of Labor reported in 2006 that more than 385,000 workers across America find employment in call centers. How...
13th August 2007
When you think of hazardous careers, firefighters, police officers, and coal miners doubtless top the list. Rarely would call center representative enter your mind. But in recent years studies in the UK and Australia are analyzing a syndrome affecting a s...
03rd August 2007
It may surprise you to know that college and university campuses are scenes to more than just socializing and learning. All too often, they can also be the scenes of a crime. Awareness of this problem has grown dramatically over the last twenty years, an...
03rd August 2007
Snuba is a portmanteau word, combing the words scuba and snorkel. Snuba divers wear similar equipment to that of scuba divers: fins, mask, and a bodysuit. However, the air tank commonly worn on scuba divers back, is attached to a specially designed raft f...
03rd August 2007
Faced with falling customer satisfaction rates and rising costs, companies in recent years have been searching for solutions. For some years, companies experimented with off-shore outsourcing, building call center sites in locations such as India, the Phi...
03rd August 2007
Are you new to call centers or thinking of carving a career path for yourself in the industry? Before you head out the door for your first interview, get acquainted with some of the terms and technologies you will be faced with. Call centers employ a wide...
03rd August 2007
Call centers evolved around 30 years ago, in the travel and hospitality industry. The concept of call centers are giving way to "contact centers". Often, smaller companies cannot afford the high price of Helpdesk software, let alone the resources to fund ...
03rd August 2007
When it comes to the supernatural, few have not had a brush with eternity. Whether you attend church regularly or are the most determined doubter, the miraculous seeks out all at one point or another. Most of us have one or two fleeting incidents which we...
