20th October 2009
George Gallup said, "Employees don't leave jobs, they leave managers." He discovered this fact after surveying many workers in all kinds of industries. When he looked for what makes a job satisfying, he discovered the primary factor was the boss. If you...
06th October 2009
What are we afraid of? In the workshops I teach on managing sticky situations at work, people describe the troubling situations they face every day. During those sessions, we share information about how to diplomatically approach each situation. Too of...
22nd September 2009
Fall is in the air and the school doors are about to open. For many, this year offers some unique challenges. Many schools are facing budget cuts and some personnel cuts. These reductions place greater pressure on the people who remain. As demands inc...
16th September 2009
Years ago, I uncovered a definition of communication that I doubt would appear in Wikipedia. I like it because of its simplicity as well as its inherent complexity.
Communication is behavior that transmits meaning from one person to another person.
...
26th August 2009
To better understand the Say It Just Right (SIJR) Model, you must know more about the people you are “saying it” to before you apply it to sticky situations. If we faced cardboard people everyday, who always acted the same way, we could apply the SIJ...
10th August 2009
When your boss asks you to do something that you feel is unethical, what do you do? If you spot two co-workers having an intimate lunch, what do you do? How do you handle telling a long-time employee that his job has been eliminated?
One of the big...
21st July 2009
A customer breaks his word, chews out someone on your staff or keeps calling you in the middle of the night. What do you do? Do you shrug it off, remembering the customer is always right? When looking at sticky situations with clients, we sometimes dec...
07th July 2009
I recently noted an entire book on the misuse of fillers in public speaking. Can you imagine that? Someone actually filled up 320 pages talking about um’s and ah’s and other verbal stumbles. The book title: Ums: Slips, Stumbles and Verbal Blunder...
23rd June 2009
Why Relationships Matter
Whenever you read anything pertaining to social media, you�ll read about relationships. On Facebook you can only invite your �friends.� LinkedIn will not allow you to connect with people you do not know. Twitter gives ...
12th June 2009
How many times are we asked that question? How many times do we stumble over the response? Let�s see. . . I provide financial services to seniors. . . or I�m a research analyst at the university. As a coach the main problem I encounter with my clie...
01st June 2009
What do you know about social media? Before you answer that question, let me tell you that you know more than you may think. Social media is simply another way for us to communicate and connect with one another. If you are a smart communicator and unde...
14th May 2009
How do you tell someone what not to wear? When it comes to looking professional, many factors come into play. We all recognize the need to be clean and pressed, don�t we? What about our hair or our nails or the scuffs on our shoes? I remember years ...
11th May 2009
Larry thought he was a great listener. That morning while drinking his coffee, his wife was complaining about the kids. "They never pay attention to anything I say." She went on to list all the mundane mishaps of each child. Larry tuned her out. He h...
01st May 2009
What is the biggest communications challenge my clients face? The simple answer is listening. My clients struggle with listening because their heads get in the way. They grapple with ways to communicate their messages and often ask me about how to go a...
02nd March 2009
As we search for ways to more efficiently do what we do, we need to take a long hard look at meetings.� How much time is wasted sitting around a room, drinking coffee, hashing and re-hashing old topics, complaining about things that don't really matter,...
