21st August 2005
Every time my firm conducts communication skills training, we know someone is going to object.
"That doesn't work. Everybody's heard of active listening. You can't use that stuff anymore."
And we have to admit, there's a lot of truth in that. Ev...
05th August 2005
What's the use?
Nothing you do will hold down the cost of medical malpractice. It feels that way sometimes, doesn't it?
Unfortunately, for many risk managers, that's not too far off the mark. What they're doing isn't working.
We can point to oth...
05th August 2005
You're on your organization's diversity committee. You have the best of intentions.
And that's the problem.
It leads you to appeal for funding for all the wrong reasons.
Take healthcare for example.
The US foreign-born population comprise...
