10th October 2008
Before we can determine whether or not call accounting software is worth the investment, we must first understand what call accounting is and decide whether or not it is a beneficial business tool. If, in the analysis, we can determine that call accounti...
24th September 2008
A call manager is an application or system used by organizations to log phone calls and to analyze and report on call records. Call management software and hardware is used by businesses, government agencies, and hotels to help monitor phone usage, track...
23rd September 2008
Call accounting, the ability to track and analyze phone calls, was originally invented in the 1970s as a way for businesses to manage phone usage within their organizations. By the early 80s it had been adapted to the hospitality industry, allowing hotel...
