18th November 2009
Creating an environment where there is no place to hide poor performance:
After many years of reengineering, downsizing and the use of endless performance enhancement initiatives, most businesses are still inefficient. One of the most effective ways to...
15th November 2009
Customer satisfaction surveys and employee satisfaction surveys identify customer requirements:
One of the best ways for companies in any industry to compete effectively, to increase customer satisfaction and earn customer loyalty is to provide outstan...
13th November 2009
Why Your Company Should Conduct an Employee Survey Now
The recession has driven profit at most large, mid-sized and small companies well below peak levels. Companies that have had success in boosting profit have done so by making significant reductions...
06th November 2009
Why Employee Engagement and Employee Satisfaction are Really Important to Your Bottom Line:
Employee compensation is likely the number one or number two cost category in your organization. In a highly competitive world with continuous pressure on profi...
04th November 2009
Is IT (Information Technology) helping to make your organization highly competitive and efficient, or is IT your company's Achilles heel? Unfortunately, at many companies if you ask IT's customers this question, the answer is "IT is our Achilles heel" or ...
30th September 2009
Employee Satisfaction and Employee Engagement Matter to Companies – Here’s Why
Employee satisfaction is a key driver of employee engagement, and employee engagement in turn is a key driver of customer satisfaction and loyalty, employee retention, p...
22nd September 2009
Customer Satisfaction Surveys -- Increasing Customer Satisfaction and Loyalty, Sales and Profit
Increasing Customer Engagement, Customer Satisfaction, Company Growth and Profit
Your business and consumer customers have a wealth of information and in...
17th September 2009
Business Risk Assessment Surveys Strengthen Your Risk Management Process
Running a company is a risky proposition. Too much risk can be very costly, particularly when things go wrong. Too little risk can also be very costly, especially when smart risks...
10th September 2009
Importance of Employee Engagement and Employee Satisfaction
Your employees have a wealth of information about what it is like to work at your company, and what your customers are telling them about your company and your competitors.
Your employees also ...
28th August 2009
Your company may be at risk of significant financial loss and legal problems due to insufficient attention to contract management. Contracts are often involved when your company/organization purchases or sells goods and services, or enters into relationsh...
13th August 2009
New Massachusetts Privacy Regulations Affect Companies in all 50 States
Background - State Privacy Regulations
State privacy regulations safeguarding personal information have been established by over forty states. One of the most recent states to estab...
15th June 2009
Listening to community residents and getting more value for property tax dollars
How effective are your community’s fire, police, EMS, public works and other support services? Are the schools doing a good job? How do residents feel about proposed bond ...
21st April 2009
The problems IT Help Desk customers often encounter
If your company or organization has an in-house or outsourced IT Help Desk, chances are that some of your Help Desk customers are dissatisfied with the service they are receiving. Some of the many possi...
25th March 2009
Are you getting your money’s worth for the property taxes you are paying for? Does your city’s or town’s mayor or city manager and council have an accurate understanding of how the majority of residents feel about the services they receive and about...
17th March 2009
This article is about the visible and hidden costs of ineffective IT Support and IT Customer Service, including how IT managers can assess customer satisfaction, and the impact of ineffective customer support. The article also presents some of the negativ...
