18th September 2009
Prior to release of ShoreTel Contact Center Version 5.0, reporting was essentially statistical analysis. The Contact Center had very useful report generation capabilities that included the ability to add and delete columns to existing pre-defined repor...
18th September 2009
Call Handling modes has always been one of ShoreTel’s most popular user features. The concept is simple: define how you want the system to process an incoming phone call to your desk in case you are “out of the office”, “in a meeting” or “si...
18th September 2009
What exactly is the value of a Distributed Voice Mail Server (e.g. DVM)? What are the pro’s and con’s of installing one? Does it have any impact on resiliency (not redundancy) as it relates to business continuity in the event of server failures? S...
04th July 2009
Fax Machines on ShoreTel? It is not uncommon for system administrators to create a user named FAX SEVER, then define it as EXTENSION ONLY. Though I personally have been trying to eliminate all the forest eating fax machines and printers on the planet...
04th July 2009
Does the ShoreTel Server Stream Media at G711?
You have dutifully enable Differential Service Control Points on you WAN network, to enable EF for voice traffic! This is the minimum daily adult requirement for QOS on a WAN connection. Prior to Version ...
04th July 2009
Every call center has peaks and valleys. Normal businesses operate with very predictable calling patterns. Traffic over the normal business day, starts out slow and peaks between 10AM and 2 PM in the afternoon, then trickles down. The old Bell Curve di...
06th June 2009
VoIP has evolved to a point where businesses need to develop a formal approach to VoIP management. By developing a management approach, businesses can pursue large production deployments. VoIP management strategies should include:
1)Planning and assess...
06th June 2009
Session Initiation Protocol is an application layer control simple signaling protocol for VoIP implementations that use the redirect mode. SIP provides the necessary protocol mechanisms so that the end user systems and proxy servers can provide different ...
06th June 2009
ShoreTel forums are innovative ways to connect with professionals like yourself who are looking to network with others for a variety of reasons. No matter whether you have a question or are looking for opinions from others in a ShoreTel forum, there are ...
06th June 2009
VoIP has evolved to a point where businesses need to develop a formal approach to VoIP management. By developing a management approach, businesses can pursue large production deployments. VoIP management strategies should include:
1)Planning and assess...
