25th November 2009
If you are already a manager these tips may bring more focus onto your daily routines. Take each point at a time and list your current knowledge and level of participation. You can then measure what you have already in place in your working environment ...
25th November 2009
Your self-esteem is involved in the decisions you make throughout your day. As you grew from childhood to adulthood outside influences have played a part in setting the level of your self esteem. Do you now realize that the people who influenced yours wer...
24th November 2009
It is not a management strategy or a project - Customer service is what retailers do... Full stop. It is not about smiles, not about tolerating rude customers or solving customer complaints. It is something altogether different - and that is the challenge...
13th November 2009
Opportunities are all around - make the most of your opportunity, they are never missed the ones you didn't get the next person will. Opportunities come to us every day, quite often disguised, they can look like a challenge, difficulty, struggle, impossi...
11th November 2009
Prosperity is not all about money. There is a science to prosperity, that science requires balance and a change in mindset. Achieve a more fulfilling life, more money and financial security, improved health and wellbeing, quality time with those closest...
05th November 2009
It is true that some people try to avoid taking any risk in life. They can only accomplish this by not acting on any proposition ever. There are many reasons for this, maybe they have low self esteem, maybe they have made bad decisions in the past. What...
29th October 2009
When was the last time you stopped for reflection... When did you last take a minute an hour or two for yourself and actually stopped working, stopped all the other daily stuff for long enough to see clearly what you are doing and where you are going?
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26th October 2009
Enjoy your job role - get satisfaction from your career? A lot of people do, equally many people find themselves in roles that they do not enjoy and have no desire to succeed in. Sadly to many retail staff fall into this category. Why is this? In the ma...
21st October 2009
During the past few years there have been dramatic changes in communications and technology. Our home computers have more computing power now than the Americans had to land on the moon! Do you think that these changes unlock an opportunity?
We can se...
19th October 2009
Voice in my head - what does this mean? Ever wondered why things never work out quite as you want them to. You make a start on getting your life in order, look at different ways to change the things you are not happy with and you can't see much improvem...
14th October 2009
You must avoid them like a swarm of nasty stinging hornets! If your motivation is on a see-saw, up and down never constant, have you ever tried to pinpoint why that is and tried to change ? Many times you will have read about the force of the negative an...
30th September 2009
If we were passionate about Customer Service and proud of it, we would see a completely different picture in retail today. If we could move more retail managers into the passionate mindset, what a noticable difference customers would see. More of them w...
29th September 2009
The biggest slice of business productivity is attributed to people. Focus on people, both employees and customers. You will gain a huge business advantage over your competitors, who are busy with details and projects. No matter how important these deta...
07th September 2009
Try to think back to a time when customer service meant exactly that, serving the customer. Now that everyone, Convenience Stores, Petrol Forecourts, Banks and all and sundry, have moved to self service or hardly any service, it is time for those amongst ...
27th August 2009
There is a direct link with the amount of time spent by customers in your store and how much they spend. Have you ever thought to monitor this? If you do, it will become apparent what a shopper is comfortable with and what they really hate.
Consider, ...
