23rd November 2009
Beginning a mobile food concession business is a very challenging but possibly rewarding business. It is not just a simple undertaking to be taken lightly. There are several things that need to be researched and done in order to truly begin a concession b...
23rd November 2009
Ask many small business owners what goes into providing great customer service and you have answers such as, being polite, serving promptly, keeping your promises etc. But in this hi-tech age, we tend to forget that the humble letter has just as an import...
23rd November 2009
I know a good Christian lady who cuts hair for a living. That's her occupation. That's how she makes a living. She is very good at it. Why is it that when Christians come to her shop they expect a "discount" just because they go to the same Church that...
23rd November 2009
When you listen to a customer (or co-worker, spouse, significant other), your brain is constantly making hundreds of assumptions. Each word, inflection, and tone of voice is interpreted, but not always as the speaker intended. Research shows that 2/3rd ...
23rd November 2009
Franchises - a French word meaning "freedom from servitude" - implies that the dream of being financially independent can come true. Just pay a fee and sign the papers and you become the proud owner of your very own business. Yes, you are the boss, you ma...
23rd November 2009
If you are on the look out for a buyers guide before going on your next shopping spree, here's something that can help you make a smarter choice! We all know there are buyers guides written and compiled by product experts that are served along with the n...
23rd November 2009
If you've already read Part 1 of "Conquering Customer Service," congratulations! You're halfway to becoming a pro. Follow these last five steps and you'll be on track to bending the minds of customer service representatives everywhere. Without further ...
23rd November 2009
Customer service, how I loathe thee. Let me count the ways. The never-ending loop of obnoxious hold music. The pressure to buy new products and services. The poor-quality, outsourced call to a distant land.
A call to customer service can be an infu...
06th November 2009
Background Check Resources
Whether you're hiring a CEO, a subcontractor, a babysitter, or even looking for a new tenant or roommate, you're taking a big risk. It's the nature of business unfortunately for people to go to great lengths to misrepresent ...
06th November 2009
"You are the worst company I have bought from!" - writes the client. Oops, bossss! What should I write back?
It is very hard to select words when some of your customers is angry and complains about your company. Read more for an insight into it.
All ...
06th November 2009
The recent spate of accounting fraud scandals signals the end of an era. Disillusionment and disenchantment with American capitalism may yet lead to a tectonic ideological shift from laissez faire and self regulation to state intervention and regulation. ...
06th November 2009
This new way is catching on around the world. People are compounding money rapidly for themselves.
Its called "opportunity investment" and it has nothing to do with the traditional way to invest. Stocks, bonds, shares etc.
This is hands on. The enti...
06th November 2009
qualifications afforded through the proper education. It may well be your new hire with his fictional degree may genuinely lack the skill sets required for the job. This reality can cause all sorts of problems and even lead to catastrophe in its myria...
06th November 2009
The call record method is, in my opinion, one of the best approaches to coaching agent phone calls and ensuring quality. Here's a 9-step plan for effectively coaching call center agent phone calls:
1. Randomly record 2 -3 telephone calls. Random rec...
06th November 2009
A couple of months ago I had a small kitchen fire in my home. All is well now, but for a few days my family and I camped out in a hotel room and once we returned home we had no oven (it was destroyed in the fire) so we were forced to eat every meal out fo...
