11th March 2006
Manipulators are often people we trust and that we think of as close-ones. We do things for them because of that close relationship. But is that relationship really as close as you think it is? Occasionally, it's good to take a step back and reevaluate...
11th March 2006
The American culture is by comparison to international standards a "no-touch" society. This means we use touch very selectively, such as shaking hands when being introduced, or an occasional pat on the back. Such selective use of touch creates an opport...
11th March 2006
The constant pressure of anxiety is the feeling of not being in control of
your environment. This removes the safety net of security because you
believe that you are constantly in danger. The danger-feeling that you
experience can be either physical ...
24th October 2005
Ordinarily we think of gossip and rumor-spreading as a negative network of lies and false assumptions that destroys reputations and ruins careers, but did you know that you can use gossip to your advantage when trying to create rapport and build trust wit...
22nd October 2005
There are many human needs that people have, but in the context of an interpersonal conflict setting, three obvious ones come to mind. As simple as they are, these three needs are often the cause of unnecessary conflict or the escalation of a small dispu...
22nd October 2005
When resolving conflict, words alone don't make peace. The secret to resolving conflict with words is SINCERITY. How sincerity is accomplished is by matching your words with your actions, or more specifically, your nonverbal communication.
"I said ...
22nd October 2005
"DO IT AND I'LL SUE!!!"
"WE'LL SEE YOU IN COURT!!"
"SUE THE BASTARD FOR ALL HE'S WORTH."
Do any of these quotes sound familiar to you? Litigation as a recourse for resolving disputes has been the standard practice for generations, but ask yourse...
22nd October 2005
Miscommunication is the root of many conflicts. But what exactly causes the conflict when miscommunication is responsible. This article demystifies the miscommunication triangle.
If you were to ask me to pick one factor that was responsible for confl...
22nd October 2005
Lawsuits are costly and often unnecessary when dealing with conflict. Often it is just a matter of separating the people from the problem. There is no need to make the process any more difficult. Mediation offers a collaborative solution to the otherwi...
22nd October 2005
1. Don't take the bait. A personal attack is their way of getting their intended victim to play their game. Think of a personal attack as a them tossing a baited fishing line out to you, hoping that you will bite. Once you take the bait, then its GAME OVE...
22nd October 2005
What Is Proxemics?
The study of the communicative aspects of personal space and territory is called proxemics. Everyone is surrounded by an invisible zone of psychological comfort that follows us everywhere we travel. This protective bubble acts as a...
22nd October 2005
A Complainer Is Characterized by:
1. Dissatisfaction in their personal life
2. Anger
3. A desire to have their concerns acknowledged
4. Makes demands
5. Wants explanations
6. Makes threats or bluffs
7. Frustration
Descriptio...
22nd October 2005
Most people at some point in their lives have to deal with a difficult boss. Difficult supervisors vary in personality from being a little pushy or rude, all the way to being downright abusive. Many people feel that an abusive boss has control of their pe...
22nd October 2005
As responsible employers, parents, and friends, we have an obligation to correct the mistakes of other people in order to enhance their personal success. The task before us is how to correct a deficiency without damaging the delicate ego that can sometim...
