Eric Garner

"Wanting What We Can't Have"

A week or so ago, my wife and I were browsing in a second-hand shop when we came across a beautiful pine corner unit that was perfect for our newly-restored living room. Being cautious, we decided to think it over and return in a few days' time. Whe... Read >

Don't Hold Another Team Meeting Until You Read This

According to Robert Maddux, there are at least 13 reasons why team meetings don't work. Top of his list is that "there are too many of them". Many teams meet when they don't have to, either out of habit or lack of any other options. As a result, in some o... Read >

The Natural Life of Teams

One-off teams are those that are formed in response to special needs, such as a project, a training course or a review. They are characterised by having finite life spans, clear objectives and sometimes terms of reference. Their aim is usually to produce ... Read >

Time Management: A New Approach From Ancient Greece!

Learn how to create a balance in your time and work by applying the theory of the Four Elements -- earth, fire, air and water -- to the way you manage your time. Here is a model of time management, that, although highly original and innovative, is base... Read >

100 Ways To Be An Outstanding Leader

Here are 100 ways to be an outstanding leader. Each one is a gem. Practise them all and you'll dramatically change the influence you have on others. 1. Don't take yourself too seriously. 2. Give others the credit. 3. Accept your shortcomings. 4. Bel... Read >

The ABC of Superior Customer Service

If you want your front-line staff to remember the essentials of customer care, there's no better way to teach them than with the ABC of Superior Customer Service. A is for Attention to Detail. Because when customers know you care passionately about the... Read >

Are Leaders Born Or Made?

There is a mystery about how leaders become leaders. Some people are born with all the right qualifications but don't make it. Others are born into very lowly positions and rise to lead millions. It is hard not to conclude that there is no simple, one-... Read >

The Spirit of Champions

Everyone has it in them to become champions, whether in work, relationships, family, endeavours, sport, whatever. The key to our success lies in the following 7 world-beating mental qualities. 1. Attitude. Attitude is the start and end point of all cha... Read >

A Cold Winter Forecast

Round our neck of the woods, we had our first chilly day of Autumn just recently. After a glorious Summer, everyone's thoughts turned to the winter ahead. It reminded me of this leadership story from modern Red Indian folklore. It was autumn, and the R... Read >