25th November 2005
Copyright 2005 Richard Grady
I warn you now, I am in 'rant-mode' for this article! :-)
It all started earlier in the week when a colleague posted a message on my forum relating to a refund request that he had received. In a nutshell, his customer h...
17th November 2005
Copyright 2005 Richard Grady
I've written about customer service before but I want to touch on the subject again because this is such an important topic. In fact, getting the customer service aspect of your online (or offline) business right could mea...
03rd November 2005
Copyright 2005 Richard Grady
As with so many things, the ideas that really 'work' on the Internet are often the most simple. In fact, they are often the ideas that most people would just discard as being too ridiculous to even try (this doesn't just a...
21st October 2005
Copyright 2005 Richard Grady
There are a couple of things I want to share with you this week, both based on my own experiences recently….
Keep a very close eye on your PPC advertising
Over a year ago, I wrote a newsletter about how I had managed ...
