05th March 2006
We have all been there at some stage in our business lives the dreaded negotiation with your most awkward client. He regularly screws you to the floor each year on price and everything else you have to offer! Pretty quickly you see every negotiation as ...
05th March 2006
As the Internet becomes an increasing part of our lives there are a growing number of web sites which are run for dissatisfied customers to publicly air their complaints about bad service. See your name posted on these sites or get contacted by them and y...
05th March 2006
Do you often have the thought that your business would operate so much better without customers and all their demands? They want this, that and the other all of which interrupts your day! But customer expectations are what drives your business and keeps...
05th March 2006
Ask any small business owner to come up with ideas on how to market their business and they will say adverts, brochures, leaflets, direct mail etc. Whilst all these are great ways of promoting your business they all cost money! What if I could show you a ...
05th March 2006
So, you have set up your business, got all your stationery printed, got the premises and office sorted and now you have to get out there and
sell! Suddenly you break into a cold sweat but you persevere, pick up the phone or approach your first customer a...
05th March 2006
Cold calling
even the name is enough to strike fear into the heart of many a small business owner! What image comes into your mind? Sitting in a lonely damp office, surrounded by paper, 2 day old coffee cups and a stack of outstanding work. In other wor...
05th March 2006
When people are asked to think of less than successful salesman, one of the unpleasant characteristics that springs to mind is them being pushy or aggressive.
The usual memory is of looking for a new car or used car! We have all had experiences when ...
05th March 2006
Ask many small business owners what goes into providing great customer service and you have answers such as, being polite, serving promptly, keeping your promises etc. But in this hi-tech age, we tend to forget that the humble letter has just as an import...
05th March 2006
Getting a small business off the ground is challenging to say the least. Here are some tips which will prepare the ground for running a successful small business.
Have Goals
This is where it all starts the foundation for success. Know exactly wher...
05th March 2006
Many business people have problems with banks but one of the main factors in getting your Bank Manager on your side is your relationship with him. People do business with people they trust would you buy a car from someone you don't trust? No, of course ...
05th March 2006
Are you thinking about approaching a Bank for finance to support your business? If you haven't already gone to see the Manager then you may not know that the first thing he will want to see is your Business Plan.
Perhaps you are not convinced that all ...
05th March 2006
Your success in getting a Bank to support a request for finance you may need does depend upon you choosing the right Bank in the first place. Even if you don't initially intend to borrow any money, you should keep this possibility in mind when you are res...
05th March 2006
Just imagine. You have walked out of a shop or put down the phone after purchasing something and your immediate reaction is "Wow!" How do you feel? Excited; satisfied; fulfilled
eager to return and buy again?
Wouldn't it be great if you could get you...
05th March 2006
If you are looking for finance to either start up a business or expand your existing one you have to accept that if you want the Bank to say yes to your superb business idea, you are going to have to spend time preparing for the interview.
The chat wit...
05th March 2006
One of the challenges of planning and getting a new business off the ground is to establish what your start up costs are going to be. At best, it's going to be a stab in the dark or a wild guess, but there are some specific steps you can take to make your...
