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<title>Keith Fiveson's Articles</title>
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<title>EQ Assessment and the Call Center Industry</title>
<description>The recruitment process today focuses on more than just qualifications and experience. The human resources departments need to understand behavioral patterns of employees. Emotional Intelligence (EI) is considered a valuable method of assessing candidates...</description>
<link>http://www.articlealley.com/article_1133334_15.html</link>
<pubDate>29th September 2009</pubDate>
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