http://www.articlealley.com en-us editorial@articlealley.com I’ve had the pleasure and honor to meet some of the world’s greatest leaders and leadership gurus, from Sir Richard Branson, General Tommy Franks, and Captain Mike Abrashoff to Dr. Warren Bennis, Dr. Henry Mintzberg, Marshall Goldsmith, Jack Welch, an... http://www.articlealley.com/article_161418_15.html 21st May 2007 Recently, I had the opportunity to work with General Tommy Franks (retired), former head of U.S. Central Command, a role that effectively put him in charge of all U.S. military operations in 25 countries, from Egypt to Central Asia. In his role, Franks a... http://www.articlealley.com/article_56526_15.html 25th May 2006 How many times have you thought or said, "Sure, I'd like to (take a course, take a vacation, work on an additional skill or project, etc) but there just isn't enough time." When we say, "There just isn't enough time," we're shirking responsibility. ... http://www.articlealley.com/article_52439_15.html 11th May 2006 I've had the pleasure and honor to meet some of the world's greatest leaders and leadership gurus, from Sir Richard Branson, General Tommy Franks, and Captain Mike Abrashoff to Dr. Warren Bennis, Dr. Henry Mintzberg, and Tom Peters. I recently had the... http://www.articlealley.com/article_49222_15.html 02nd May 2006 At the age of 36, Michael Abrashoff was selected to become Commander of the USS Benfold – at the time, the most junior commanding officer in the Pacific Fleet. The immediate challenges that faced him were staggering: Exceptionally low morale with unaccep... http://www.articlealley.com/article_48084_15.html 27th April 2006 "At senior levels of an organization, the ability to adapt, to make decisions quickly in situations of high uncertainty, and to steer through wrenching change is critical. But at a time when the need for superior talent is increasing, big U.S. companies ... http://www.articlealley.com/article_47690_15.html 27th April 2006 Most Customer Service Professionals deal with many challenging customer situations. These situations may include: • A customer who is upset about the quality or delivery of our product/service. • A product return or a cancellation of services. •... http://www.articlealley.com/article_46652_15.html 25th April 2006 In today's competitive environment, hiring has increasingly become a key link in establishing and maintaining your company's edge. By attracting and hiring the best people, your company can move quickly and grow steadily. On the flip side, however, poor... http://www.articlealley.com/article_46448_15.html 24th April 2006 In challenging times, sometimes your boss's behavior becomes erratic. She may overmanage or undermanage you and your work. She may lose sight of all the things you are working on. You may not be sure what your boss's priorities are; they change daily. ... http://www.articlealley.com/article_46121_15.html 21st April 2006 Successful business relationships are based on Value, Competence, Trust, and Propriety. Value Value: The customer's perception of your worth, excellence, usefulness, or importance. Value addresses the customer's question, "What can this person or ... http://www.articlealley.com/article_45924_15.html 20th April 2006 Introduction This article introduces the problem-solving model as a technique for managing performance issues that are more controversial, or that are not effectively addressed through coaching or feedback. Issues such as tardiness, being out of unifo... http://www.articlealley.com/article_45486_15.html 20th April 2006 This article distinguishes proactive selling from reactive selling and illustrates the technique and benefits associated with proactive selling. Are you getting "no's" bleed from customers saying no too often? Try asking questions that can't be answer... http://www.articlealley.com/article_45097_15.html 20th April 2006 Coaching is perhaps the most effective method of increasing performance available to managers, team leaders, and colleagues. This article defines coaching and outlines a process for effective coaching. Coaching Defined Coaching is perhaps the most ... http://www.articlealley.com/article_44737_15.html 18th April 2006 Always, but especially during lean times, effective sales professionals know the importance of communicating value. Budgets – if they ever were discretionary – are tighter. Business customers are being asked to do more with less. Decisions are increasi... http://www.articlealley.com/article_43869_15.html 14th April 2006 Most companies train their customer service representatives to ask questions to solve problems. Cross-selling is extending those existing skills since selling really good problem-solving. At the same time, cross-selling skills can be unique and can be a... http://www.articlealley.com/article_43744_15.html 13th April 2006 What do TiVo®, XM Radio®, and the Do-Not-Call List have in common? They represent the collective voice of the prospective saying, "leave me alone; do not annoy me with commercials and other direct solicitations for products and services." According to... http://www.articlealley.com/article_43719_15.html 13th April 2006 Cross-Selling – It's About Connecting with Customers By Terence Traut, Entelechy, Inc. What do TiVo®, XM Radio®, and the Do-Not-Call List have in common? They represent the collective voice of the prospective saying, "leave me alone; do not annoy me ... http://www.articlealley.com/article_43087_15.html 12th April 2006