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HTML <html> <head> <title>6 Incredible Ideas To Keep Your Customers!</title> </head> <body> <h1>6 Incredible Ideas To Keep Your Customers!</h1> <div class="info">Author: <a href="author_1_79883.html">richard mcginnis</a></div><div class="body"><br /> <br /> 1. Stay In Touch<br /> <br /> Staying in touch with customers on a regular basis is most important.<br /> Offer them a free e-zine subscription. Do not just send affillate ads<br /> be sure to give them articles that they want to read.<br /> Ask customers if they want to be updated when you make changes <br /> to your Web site. After every sale follow-up with the customer to<br /> see if they are satisfied with their purchase.<br /> To see how I followup.<br /> <br /> http://www.richardmcginnis.com/recommends/onedollar.htm<br /> <br /> <br /> 2. Friendly Dynamic Web Sites<br /> <br /> Do you own Your own website? This is a must!!!<br /> Make it easy for your customers to navigate <br /> your Website. Using javascript to build dynamic <br /> sites. <br /> Have a "FAQ" page on your Website. Explain<br /> anything that might confuse your customers. <br /> Use surveys to find out how make your Web<br /> site more customer friendly.<br /> <br /> <br /> 3. Easy And Free Communication<br /> <br /> Make it easy and for your customers to contact you. Offer<br /> as many contact methods as possible. Allow customers<br /> contact you by e-mail. Hyperlink your e-mail address so<br /> customers won't have to type it. Offer toll free numbers for<br /> phone and fax contacts.<br /> <br /> <br /> 4. Teach Your Employees<br /> <br /> Make sure employees know and use your customer service<br /> policy. Give your employees bonuses or incentives to practice<br /> excellent customer service. Tell employees to be flexible with<br /> each individual customer, each one has different concerns,<br /> needs and wants.<br /> <br /> <br /> 5. Impress Your Customer<br /> <br /> Give your customers more than they expect. Send thank<br /> you gifts to lifetime customers. E-mail them online greeting<br /> cards on holidays or birthdays. Award bonuses or discounts<br /> to customers who make a big purchase.<br /> <br /> <br /> 6. Be Nice<br /> <br /> Always be polite to your customers. Use the words Please,<br /> Thank You, and Your Welcome. Be polite to your customers<br /> even if they are being irate with you. Always apologize to<br /> your customers should you make a mistake. Admit your<br /> mistakes quickly and make it up to them in a big way.<br /> ----<br /> <br /> <br /> </div> <div class="source">Article Source: <a href="http://www.articlealley.com/article_39554_3.html">http://www.articlealley.com/article_39554_3.html</a></div> <div class="author"> <div class="authorBio"></div> </author> </body> </html>
Text 6 Incredible Ideas To Keep Your Customers! Author: richard mcginnis 1. Stay In Touch Staying in touch with customers on a regular basis is most important. Offer them a free e-zine subscription. Do not just send affillate ads be sure to give them articles that they want to read. Ask customers if they want to be updated when you make changes to your Web site. After every sale follow-up with the customer to see if they are satisfied with their purchase. To see how I followup. http://www.richardmcginnis.com/recommends/onedollar.htm 2. Friendly Dynamic Web Sites Do you own Your own website? This is a must!!! Make it easy for your customers to navigate your Website. Using javascript to build dynamic sites. Have a "FAQ" page on your Website. Explain anything that might confuse your customers. Use surveys to find out how make your Web site more customer friendly. 3. Easy And Free Communication Make it easy and for your customers to contact you. Offer as many contact methods as possible. Allow customers contact you by e-mail. Hyperlink your e-mail address so customers won't have to type it. Offer toll free numbers for phone and fax contacts. 4. Teach Your Employees Make sure employees know and use your customer service policy. Give your employees bonuses or incentives to practice excellent customer service. Tell employees to be flexible with each individual customer, each one has different concerns, needs and wants. 5. Impress Your Customer Give your customers more than they expect. Send thank you gifts to lifetime customers. E-mail them online greeting cards on holidays or birthdays. Award bonuses or discounts to customers who make a big purchase. 6. Be Nice Always be polite to your customers. Use the words Please, Thank You, and Your Welcome. Be polite to your customers even if they are being irate with you. Always apologize to your customers should you make a mistake. Admit your mistakes quickly and make it up to them in a big way. ---- Article Source: http://www.articlealley.com/article_39554_3.html About the Author:
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