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HTML <html> <head> <title>Collecting Past Due Accounts - Things You Should Never Say</title> </head> <body> <h1>Collecting Past Due Accounts - Things You Should Never Say</h1> <div class="info">Author: <a href="author_1_1420.html">Jim Finucan</a></div><div class="body"><br /> COLLECTING PAST DUE ACCOUNTS: - Things You Should Never Say<br /> By Jim Finucan<br /> © 2005 Tiare Publications<br /> 221 words<br /> <br /> There are a number of lines which have no place in a collections <br /> call. If you find yourself using one or more of them – or something <br /> similar you need to do a reevaluation and change your approach.<br /> <br /> "I don't know what to tell you."<br /> <br /> It's your job to know what to tell these people! If you don't know <br /> then think of something aimed at getting the balance in full (and be <br /> quick about it!)<br /> <br /> "OK. I'll wait to hear from you."<br /> <br /> Not a chance! You need to say something like <br /> <br /> "I will call you frequently to inspire you to get this money and I <br /> will be relentless – you might even say `driven.'"<br /> <br /> Never forget that debtors are procrastinators by nature.<br /> <br /> "Let's wait to hear from your insurance company."<br /> <br /> Whenever you hear a debtor use the word "insurance" watch out for <br /> the stall. Don't get taken in.<br /> <br /> "Can you send a payment this month?"<br /> <br /> There goes any chance you have for getting the balance in full. This <br /> question is not a tactic. It has no teeth in it.<br /> <br /> "Looks like you are doing really good with your payments."<br /> <br /> This statement is a contradiction in terms. Partial payments are not <br /> your goal. Such a statement also reassures the debtor that it's OK <br /> for him to continue them, rather than paying the full amount.<br /> <br /> (End)<br /> .<br /> Jim Finucan knows all about the dances, dodges and delays debtors <br /> will try to pull. Let Jim show you how to double or even triple the <br /> money you collect from your accounts receivable. Check out his <br /> unique collections manual "Past Due." For more information visit: <br /> http://www.tiare.com/pastdue.htm<br /> <br /> <br /> </div> <div class="source">Article Source: <a href="http://www.articlealley.com/article_4547_19.html">http://www.articlealley.com/article_4547_19.html</a></div> <div class="author"> <div class="authorOccupation"><strong>Occupation:</strong> webmaster</div> <div class="authorBio">Jim Finucan's debt collection manual "Past Due!" is filled with techniques he developed over some 15 years as a top gun debt collections expert. "Past Due!" shows you how to double your debt collections! More info is at: http://www.tiare.com/pastdue.htm <br/><br/> Contact him at <a href="http://www.tiare.com">http://www.tiare.com</a></div> <div class="authorUrl"><a href="http://www.tiare.com" target="_blank">http://www.tiare.com</a></div></author> </body> </html>
Text Collecting Past Due Accounts - Things You Should Never Say Author: Jim Finucan COLLECTING PAST DUE ACCOUNTS: - Things You Should Never Say By Jim Finucan © 2005 Tiare Publications 221 words There are a number of lines which have no place in a collections call. If you find yourself using one or more of them – or something similar you need to do a reevaluation and change your approach. "I don't know what to tell you." It's your job to know what to tell these people! If you don't know then think of something aimed at getting the balance in full (and be quick about it!) "OK. I'll wait to hear from you." Not a chance! You need to say something like "I will call you frequently to inspire you to get this money and I will be relentless – you might even say `driven.'" Never forget that debtors are procrastinators by nature. "Let's wait to hear from your insurance company." Whenever you hear a debtor use the word "insurance" watch out for the stall. Don't get taken in. "Can you send a payment this month?" There goes any chance you have for getting the balance in full. This question is not a tactic. It has no teeth in it. "Looks like you are doing really good with your payments." This statement is a contradiction in terms. Partial payments are not your goal. Such a statement also reassures the debtor that it's OK for him to continue them, rather than paying the full amount. (End) . Jim Finucan knows all about the dances, dodges and delays debtors will try to pull. Let Jim show you how to double or even triple the money you collect from your accounts receivable. Check out his unique collections manual "Past Due." For more information visit: http://www.tiare.com/pastdue.htm Article Source: http://www.articlealley.com/article_4547_19.html About the Author: Jim Finucan's debt collection manual "Past Due!" is filled with techniques he developed over some 15 years as a top gun debt collections expert. "Past Due!" shows you how to double your debt collections! More info is at: http://www.tiare.com/pastdue.htm <br/><br/> Contact him at <a href="http://www.tiare.com">http://www.tiare.com</a> http://www.tiare.com
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