somewhere else?'
The bad news: I am more patient than your site visitors!
The good news: you just need to make a few common-sense
changes to your site, for it to be ready for customers this
Christmas.
(Results from a study on online shopping habits help
illustrate my point. The figures are a couple of years old,
now, but I don't think the needs of online shoppers have
changed too much.)
So what do I look for?
--------------------------------
1. Is Your Site Safe AND Secure?
--------------------------------
'Of course our site is safe AND secure!' you say. 'We're a
member of a safe-shopping scheme, and we pay lots of extra
money for secure servers!'
You know your site is safe and secure, but does your site
display the safe-shopping logo proudly on the home page,
where it's easy to find, easy to reassure?
Do put any safe-shopping logos high-up on your home-page,
or even the logo of your secure server provider like
Worldpay or Verisign! (And the same goes for customer
testimonials!)
Safe shopping schemes/providers include:
- http://www.trustuk.org.uk/Default.asp
- http://www.shopsafe.co.uk
- http://www.verisign.com
- http://www.worldpay.com
------------------------------------
2. Does Your Site Look Professional?
------------------------------------
(26% said the [shopping site] was too difficult to navigate
- Anderson Consulting.)
How do I decide whether a site is well-designed and
professional?
Maybe it's a great color-scheme, or site layout. Maybe it's
clear images, good use of fonts, or an impressive Flash
movie. Maybe it's all of these things (or none of them).
Basically, for me, a professional website:
* is easy to navigate (so you never get 'lost')
* is quick to load (no unnecessary 'splash' screens)
* contains clear and immediate benefits for your customer
* does not rely on obscure browser technology
Yes you can break these rules, just as long as you make
sure that your site is CUSTOMER-FRIENDLY.
(At the very least do a site-usability study. You'll be
amazed at what you learn!)
These sites/resources may help:
- http://www.webpagesthatsuck.com
How NOT to design a website
- http://www.sensible.com/buythebook.html
"Don't Make Me Think!" philosophy of site design
---------------------------------------------------
3. Does Your Site Contain Great Content And Offers?
---------------------------------------------------
(16% of online shoppers said the site didn't offer enough
gift-giving ideas to help them make an appropriate purchase
- Anderson Consulting.)
Is it REALLY worth shopping at your site?
Do you offer a great choice of goods at low prices? Can
visitors read reviews of the products you sell? And can they
create a Christmas wish-list for their friends or family?...
What's compelling about shopping online at your store?
(For ideas about compelling shopping, just visit Amazon!)
---------------------------------------------------
4. Does Your Site Display Delivery Details & Costs?
---------------------------------------------------
(40% said the product they ordered was not delivered in
time -- Anderson Consulting.)
I'm sure your site has delivery details and costs, but...
is it easy to find them?
Don't force a customer to buy an item, before they can find
this information!
Make your delivery details and costs as easy to find as
possible -- especially if you offer free delivery! Don't
give a potential customer a reason to go somewhere else!
And as for late delivery -- if you can't avoid this, at
least keep your customer informed at all times. This keeps
the customer as happy as possible, encourages positive word-
of-mouth (i.e. new customers), and helps you achieve the
holy grail of online shopping -- repeat business!
------------------------------------------
5. Does Your Site Display Contact Details?
------------------------------------------
(25% said the [site] did not provide enough information
needed to make a purchase.)
"A site without contact information is a site with something
to hide!" That's what a potential customer thinks, anyway!
Your site should state WHO you are, and WHAT your business
is about. Include information like name, address, and phone
number on an about-us page, and mention a little about your
business (a photo of you and your business is very
reassuring).
If you need an example, why not look at the about-us page
I've created. It's not brilliant, but it's a start. (Hey, I
don't even sell anything online!). Find it at
- http://www.shoptour.co.uk/about.shtml
And here is a really professional contact page which does
the same job of reassuring the potential shopper
- http://bedstar.co.uk/shop/customer/help.php?section=faqs
----------------------------------------------------------
Congratulations... Your Site Is Now Ready For Christmas!
----------------------------------------------------------
Follow the advice above, and your site should be ready for
the demands of Christmas.
You can probably think of more common-sense ways to make
your site more 'customer-friendly' e.g. customer
testimonials -- do whatever needs to be done.
--
More and more money is spent online each and every
Christmas. Your site can have its piece of the pie -- just
make sure your site is ready.
Season's best wishes to you!
PS If you want some more basic advice then feel free to
read my free ebook titled: '3 Super-Tactics to build,
promote and profit more from your website'? Download
it here --> http://www.wise-buys.info/bonus.shtml
© Copyright 2001-2004 Steve Nash. All Rights Reserved.About the Author
STEVE NASH
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Tags: common sense, bad news, online shoppers, logos, org uk, verisign, extra money, online shopping, shopping sites, shopping habits, secure servers, customer testimonials, secure server, christmas
