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Dating a Co-worker?
Office romances are not a new phenomenon. Nowadays, many companies have developed policies on workplace dating due to the proliferation of sexual harassment and sexual discrimination suits. Yet, longer working hours mean significantly more time is spen......

When the Boss is a Bully
They verbally abuse you, humiliate you in front of others. Maybe it's because power hovers in the air, but offices tend to bring out the bully in people. We offer strategies for handling such bad bosses. If the schoolyard is the stomping ground of bull......

Does an employer need a reason to fire me?
Of all the legal concepts that impact the lives of average people, the concept of at-will employment is without a doubt the most misunderstood. In every state except Montana, employees are subject to the at-will employment rule. You need to fully comprehe......

Closing Accountability Gaps: The Communication Secret of Successful Organizations
**Excerpted from Henry Evans' book, "Winning with Accountability: The Secret Language of High-Performing Organizations" (Cornerstone Leadership Institute, 2008).** Successful teams cannot exist without accountability-high performance and accountability......

10 Tips To Take Your Customer Service From Drab To Fab
It happens all the time: A full-page ad is placed in a major monthly publication. The ad touts the service excellence of their product. Catchy phrases. Great promises. Major dollars are spent to create an implied image in the mind of the consumer. And it ......