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The Psychology of Angry Customers
Often, what makes difficult customers difficult is the fact that they are intensely emotional. They are upset, angry, irate, or ballistic. It is impossible to address the real issues the customer has experienced until we first address the emotion of anger......

Eight simple anger management tips
"The other night I ate at a real family restaurant. Every table had an argument going." One of the biggest obstacles to personal and career success is anger. When we fail to control our anger, we suffer several blows: Anger impedes our ability to ......

Forgiveness is the remedy to Control Anger
Anger is something which can definitely take control of our lives if we allow it. When anger management is lacking, anger can manifest itself into other problems. Your quality of life can be affected since you will be wasting much of our time being upset ......

The Four Types of Anger - All You Ever Wanted to Know About Anger (But Were Too Furious to Ask!)
Anger comes from the Latin word, angere, which means "to strangle." Anger strangles us on a number of different levels. It is the emotion which is probably the most familiar to the majority of us. A consistent finding in those who have low self-esteem, mi......

Good Anger, Bad Anger. Telling The Difference
Good Anger, Bad Anger - Telling The Difference Jeanette Raymond, Ph.D. Check any listing of self-help groups, books or websites, and Anger management is likely to be given top billing. It has a bad smell, and it is frowned upon indiscriminately. Yet a......