Best Practices in Automotive Service and After Sales For those in the automotive sales industry, business excellence extends far beyond making the initial deal. In fact, most profits ultimately stem from quality automotive service and after sales care. Not only do these offerings increase revenue on their o......
10 Tips To Take Your Customer Service From Drab To Fab It happens all the time: A full-page ad is placed in a major monthly publication. The ad touts the service excellence of their product. Catchy phrases. Great promises. Major dollars are spent to create an implied image in the mind of the consumer. And it ......
Appeasing Disgruntled Customers When was the last time you had to deal with a difficult customer? It was probably and external customer but perhaps it was an internal customer, such as a member of your team, a colleague or even - your boss!
I'm sure that you always want to provide ex......
Importance Of Mystery Shopping For The Organizations Customer service and customer satisfaction are the buzzwords in the service and retail industries today. These industries cannot ignore these two things in order to survive in the competitive environment. With the current recession, it has become more imp......
