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Save Your Business Reputation in the Search Engines
The Web gives disgruntled customers the power to destroy your business. Right or wrong, negative information about you or your business never goes away. Thanks to data distribution technologies such as RSS (just a form of XML), negative information posted......

10 Tips To Take Your Customer Service From Drab To Fab
It happens all the time: A full-page ad is placed in a major monthly publication. The ad touts the service excellence of their product. Catchy phrases. Great promises. Major dollars are spent to create an implied image in the mind of the consumer. And it ......

Getting a hotel to make it right
Bad things can happen at your hotel. Your reservation may be lost. The front desk agent may be rude. The room may be dirty. A naked man may be sitting on the bed. The room may be too hot or too cold, and the thermostat may not work. The TV in the next roo......

The Psychology of Angry Customers
Often, what makes difficult customers difficult is the fact that they are intensely emotional. They are upset, angry, irate, or ballistic. It is impossible to address the real issues the customer has experienced until we first address the emotion of anger......

The Harvey DLX Stethoscope and its Uses
The stethoscope is an instrument used for auscultation, or listening to sounds produced by the body. It is used primarily to listen to the lungs, heart, and intestinal tract. It is also used to listen to blood flow in peripheral vessels and the heart soun......