Articles from Article Alley, tagged with "active listening" http://www.articlealley.com en-us editorial@articlealley.com The Rule of Thirds: How to Truly Listen "Let a fool hold his tongue and he will pass for a sage," wrote Publilius Syrus more than 2,000 years ago in ancient Rome. Such wise advice from ages ago has never been more relevant. In the modern professional world, we are suffering from a listening... http://www.articlealley.com/http://jbeals.articlealley.com/the-rule-of-thirds-how-to-truly-listen-2419317.html 14th March 2012 Good Listening Skills for One on One or in a Lecture We have done it every day of our lives, ever since early childhood. It is something we rarely think about when we're doing it, but it is just as important as sharing our thoughts to with others. It is a form of communication just as much as talking is. Li... http://www.articlealley.com/http://joelgray.articlealley.com/good-listening-skills-for-one-on-one-or-in-a-lecture-2418217.html 12th March 2012 On Customer Service and Technical Support Nearly every company uses computers in one way or another, and all need technical specialists to assist in troubleshooting problems. The use of information technology (IT) tools, along with a strategic business planning suited for your business needs, is ... http://www.articlealley.com/http://carleneschnitzer.articlealley.com/on-customer-service-and-technical-support-2361434.html 28th September 2011 How to become a good teacher-tips for effective teaching The best possible way of getting excellent out of a person lies in a fact how well that person is being taught or trained. The nations are built by its teachers and this is the most sacred profession in the world ever evolved. Teaching is not everybody's ... http://www.articlealley.com/http://shahid6.articlealley.com/how-to-become-a-good-teachertips-for-effective-teaching-2357459.html 26th September 2011 How Does Marriage Counseling Work? Do you find yourself wondering "Does marriage counseling work?" If your having a hard time getting along with your spouse you are not alone! If you need to save your marriage there are some specific therapies that can help save your marriage. Most peop... http://www.articlealley.com/http://monicawalters.articlealley.com/how-does-marriage-counseling-work-2351205.html 20th September 2011 How To Resolve Conflicts With The Help Of Argument Resolution Conflicts are something that you cannot avoid always therefore it is important for you to keep calm while you are engaged in any kind of argument. You will see that conflicts eventually destroy relationships between business partners, married couples, col... http://www.articlealley.com/http://hannahburks43.articlealley.com/how-to-resolve-conflicts-with-the-help-of-argument-resolution-2332096.html 14th August 2011 The Second Interview: Preparation Starts during the First Interview It goes without saying that being called back in for a second interview indicates you performed quite well during the first round of interviews for the position. That being said, there is still prep work to be completed prior to this second round in order... http://www.articlealley.com/http://zoomin.articlealley.com/the-second-interview-preparation-starts-during-the-first-interview-2319139.html 25th July 2011 Networking as Your Sole Marketing Vehicle As people realize we like them and respect their opinions, they share information about themselves that can be helpful in analyzing whether they can use our products or services. So says Canadian businessman Michael J. Hughes, who is known as "THE Netw... http://www.articlealley.com/http://jbeals.articlealley.com/networking-as-your-sole-marketing-vehicle-2272580.html 10th June 2011 Does Self-Help Really Work? Just walk into any bookshop, and you will find yourself surrounded by plenty of self-help books. This fast growth in self-help books is fuelled by our endless appetite to “fix" our life and live “more fully". We love the idea that we can fix what’s broken... http://www.articlealley.com/http://tandanny.articlealley.com/does-selfhelp-really-work-2272379.html 10th June 2011 Coaching: What Is TGROW Model Topic This is the first stage in a coaching session. The topic/subject of discussion should be established. The ideas presented for discussion should be taken note of and in a situation whereby the client does not have ideas of what to discuss or is ... http://www.articlealley.com/http://gerardodonovan2.articlealley.com/coaching-what-is-tgrow-model-2244182.html 23rd May 2011 Personal Qualities a Good Hilton Head Dentist Must Have Dentists are medical practitioners who ensure the health quality of the teeth, gums, and other parts of the mouth. Aside from the medical skills and training that good dentists must have, they also need to have excellent personal qualities in order to suc... http://www.articlealley.com/http://brucebills.articlealley.com/personal-qualities-a-good-hilton-head-dentist-must-have-2237562.html 18th May 2011 Enhance Your Place of work Communication Skills Through 7 Easy Tips Maybe you have ever endured a lengthy exchange where someone spent the entire time talking at you? Have you yourself ever done that to someone else? We grow up by the impression that talking a lot is necessary to fill up the empty spaces of the universe w... http://www.articlealley.com/http://memeabellas7.articlealley.com/enhance-your-place-of-work-communication-skills-through-7-easy-tips-2199523.html 28th April 2011 Psychology of Sales: Acing the Phone When you become masterful on the phone, you can close more sales, book more sales appointments, and increase your bottom line, making you a true asset to any sales team. Check out these tips for acing your phone time. Step 1: Focus Fully and Completely... http://www.articlealley.com/http://andygrant.articlealley.com/psychology-of-sales-acing-the-phone-2143368.html 25th March 2011 Customer Service: Interaction is Key Customer service call centers have to be careful about providing a valuable and enriching experience to the callers who dial up the inbound phone numbers. The aim of every outsourcing customer service is to focus on work that will help the agents provide ... http://www.articlealley.com/http://carlson.articlealley.com/customer-service-interaction-is-key-2125971.html 18th March 2011 Customer Service: Working with Difficult Callers Callers are not always rational. Anyone working in customer service call centers will find that out on their very first day at work! The questions that callers ask, their complaints and their lack of patience to wait for an answer: all these qualities mar... http://www.articlealley.com/http://carlson.articlealley.com/customer-service-working-with-difficult-callers-2112682.html 14th March 2011 12 Steps to Better Negotiating Communication skills are critical to negotiating; it's the ability to read others that leads to success. Yet many negotiations are lost because people work at selling their position and don't spend enough time fishing for viewpoints and objectives of o... http://www.articlealley.com/http://brianbieler.articlealley.com/12-steps-to-better-negotiating-2107007.html 11th March 2011 Knowing What Women Want: How To Get A Date If you are interested in a woman, have recently met a woman, or are looking to develop a relationship with someone in the near future, it is helpful to know a bit about what women want and how you can best achieve those things. If you have no idea, as man... http://www.articlealley.com/http://robertosedycias.articlealley.com/knowing-what-women-want-how-to-get-a-date-2054106.html 21st February 2011 How Agents Handle Their Calls Call centers are establishments where call center agents are trained. Call center agents, on the other hand, are the people responsible for assisting customers via phone or Internet. These experts are capable of resolving issues regarding a company’s prod... http://www.articlealley.com/http://soniaroody.articlealley.com/how-agents-handle-their-calls-2035503.html 15th February 2011 The need for a corporate communication strategy Communication is something that can help organizations take a step closer to the achievement of their goals, and it can also keep organizations from achieving what needs to be achieved. This is why many organizations these days develop programs to help im... http://www.articlealley.com/http://rickbobbythomson.articlealley.com/the-need-for-a-corporate-communication-strategy-2016917.html 08th February 2011 Three Steps to Achieve Healthy Relationship There are so many factors that healthy relationships can be affected. Read this article if you wish to have one. This gives you some tips on how to have one. Effective communication- one of the secret in a healthy relationship, is to have a constant co... http://www.articlealley.com/http://armilvelos2.articlealley.com/three-steps-to-achieve-healthy-relationship-1964322.html 18th January 2011 Coaching Skills for Leaders (The Nuts and Bolts) Research has shown that people perform at higher levels when they are coached as opposed to "managed". So, you might be asking, what is coaching, in a nutshell? What are some of the tools I can use as a leader? How, specifically, do I have a "coaching" co... http://www.articlealley.com/http://chrishammer.articlealley.com/coaching-skills-for-leaders-the-nuts-and-bolts-1915107.html 21st December 2010 How to Succeed in Online Consulting More and more consultants are offering their services in the online arena. If you’re one of them, I wish to help you succeed in your new endeavor. Here are some tips that I would like you to always bear in mind: 1. Take advantage of training programs. R... http://www.articlealley.com/http://tedarchie.articlealley.com/how-to-succeed-in-online-consulting-1787062.html 12th October 2010 Three Important Active Listening Skills 3 Factors You must know Regarding Active Listening If you want to be an effective communicator so you can get along with friends and family better, or you want to be more successful as a salesperson, then you need to be aware of these three important... http://www.articlealley.com/http://adamvfoaol.articlealley.com/three-important-active-listening-skills-1713005.html 20th August 2010 Ever Had a Phone Thrown at You? Working in retail customer service, I thought I had seen it all. Then I had the customer who brought in a 5 year old phone one day that had died on him. It had been a long day, with more problems than I could count, and I forgot everything I knew about de... http://www.articlealley.com/http://trishsaunders.articlealley.com/ever-had-a-phone-thrown-at-you-1703921.html 16th August 2010 Practice This for Better Child Parent Communication In order to improve child parent communication, one necessary skill comes to the forefront. When we hear the word communication, many of us think only in terms of speaking. As parents, we wonder how we might say things better or how we might be able to ... http://www.articlealley.com/http://johnweyenberg.articlealley.com/practice-this-for-better-child-parent-communication-1628471.html 30th June 2010 Best Explore Talent info Are you working in an organization where leaders are good at dealing with strong emotions? Are the leaders in your organization emotionally intelligent? Exploring Resistance to Change Write a response to the following questions in a sheet of paper or com... http://www.articlealley.com/http://dannychase3.articlealley.com/best-explore-talent-info-1627176.html 30th June 2010 Active Listening : Turning Customer Service into customer satisfaction Typically, communication skills training is focused around improving our speaking and presentation skills, but improving how we listen to information is just as important. Listening plays a major part in effective communication, how we listen and what we ... http://www.articlealley.com/http://angelasmythe.articlealley.com/active-listening--turning-customer-service-into-customer-satisfaction-1598712.html 14th June 2010 Leadership And Team Development Leadership is one of the most important attributes in team development. All the collective team building in the world won't function properly if you don't have a team with the experience and open minded attitude needed to understand instructions, carry th... http://www.articlealley.com/http://gillsolutionsmanagem.articlealley.com/leadership-and-team-development-1544773.html 12th May 2010 Listen like an Executive – A three step process to improve your career progression The popular TV show House features a genius doctor whose abrasive manner clashes with patients. It's great entertainment although it's amazing House doesn't get sued every week! In Blink, Malcolm Gladwell showed how doctors with poorer interpersonal skill... http://www.articlealley.com/http://warwickjohnfahy.articlealley.com/listen-like-an-executive--a-three-step-process-to-improve-your-career-progression-1519186.html 27th April 2010 Neutralizing Conflicts and Enhancing Communication Using active listening through a spat is the first move you can take to mitigate the situation and crack whatever problems have surfaced. Realize, nonetheless, that when people feel strongly about an issue, their emotions will impact their ability to corr... http://www.articlealley.com/http://freemanbrock.articlealley.com/neutralizing-conflicts-and-enhancing-communication-1466087.html 24th March 2010 Relationship Counselling Book and Marriage Counseling Book: Are They the Same? Bookstore shelves always have a number of books on relationships. These can be directed toward the individual, though some are actually directed toward the couple. Since there are new books appearing regularly, it is impossible to make any recommendation ... http://www.articlealley.com/http://rmoss.articlealley.com/relationship-counselling-book-and-marriage-counseling-book-are-they-the-same-1388809.html 10th February 2010 Open Your Mind, Learn How to Listen to People And Your Life Will Change - It Will All Be Yours RULE #7 - LISTEN TO PEOPLE WHEN THEY SPEAK, ESPECIALLY CUSTOMERS OR CLIENTS. You cannot listen when you have an agenda. You cannot listen when you are just waiting for a pause in the conversation so you can insert your opinion. You cannot listen wh... http://www.articlealley.com/http://moniqueschlosser.articlealley.com/open-your-mind-learn-how-to-listen-to-people-and-your-life-will-change--it-will-all-be-yours-1370670.html 01st February 2010 Six Essential Tips For Improving Your Listening Skills Copyright (c) 2009 Peggy L. Ferguson, Ph.D. The ability to effectively listen is an extremely important skill to have. "Active listening" as it is encouraged by family life educators, and marital counselors, is the ability to "reflect back" what was a... http://www.articlealley.com/http://peggylferguson.articlealley.com/six-essential-tips-for-improving-your-listening-skills-1238180.html 18th November 2009 The Effective Use of Feedback Conversations can be a tricky business. Sometimes, decoding what is said with what is meant is difficult at best. However, communication is a necessary tool in todays world. And it's not only speaking that can be difficult, but trying to interpret body la... http://www.articlealley.com/http://francescopratt.articlealley.com/the-effective-use-of-feedback-1218419.html 05th November 2009 Family -- Honoring the Elders Many Elders are leaving the planet, taking their wisdom with them because no one is taking the time to learn the ways of the ancestors. This is a sad state of affairs. It is time once again to return the Elders to their role as wisdom keepers and learn th... http://www.articlealley.com/http://theresacrabtree.articlealley.com/family--honoring-the-elders-1143863.html 02nd October 2009 All About Life Skills and How They Can Help you Find out about life skills and how they can help you There are a lot of life skills that are important in life. Depending on what kind of circumstances you live in, some skills come into play more than the others. Whether you are at home or at work... http://www.articlealley.com/http://victorg.articlealley.com/all-about-life-skills-and-how-they-can-help-you-1131099.html 29th September 2009 Active Communication (Listening) Skills during Role Play In this article we will identify the skills of active listening and practice the skills during role play situations. Instructional format communication will mainly involve modeling and role playing. Take care of your body language to reinforce the informa... http://www.articlealley.com/http://nickmutt.articlealley.com/active-communication-listening-skills-during-role-play-1009449.html 01st August 2009 Relationships: The Art of Listening In 1974, Dr. Virginia Satir presented the concept of mirroring in her groundbreaking book, "Conjoint Family Therapy."In 1975 Dr. Thomas Gordon wrote a best-selling book called "Parent Effectiveness Training." In the book he taught parents to "active liste... http://www.articlealley.com/http://margaretpaul.articlealley.com/relationships-the-art-of-listening-932245.html 12th June 2009 The secrets of a great first date A good place to go on a first date is a fairly quiet and cosy restaurant.You'll have an opportunity to relax with your date in the right atmosphere where you can chat and get to know each other. Avoid noisy crowded places where it will be difficult to ... http://www.articlealley.com/http://eileenedwards.articlealley.com/the-secrets-of-a-great-first-date-931051.html 12th June 2009 5 ways to almost guarantee he will choose you The downside of meeting someone who is attractive and desirable is that other women will find him attractive too. Here are 5 things that you can do to get ahead of the competition. 1/ Active listening, this means really giving him your undivided attent... http://www.articlealley.com/http://eileenedwards.articlealley.com/5-ways-to-almost-guarantee-he-will-choose-you-865284.html 20th April 2009 All the rage? Rage is all around us. Road rage, desk rage, computer rage, air rage, trolley rage. So what do you do when you find yourself in a situation which has suddenly got out of hand? Of course some people will do all they can to avoid conflict. As a result t... http://www.articlealley.com/http://carolespiers.articlealley.com/all-the-rage-797066.html 24th February 2009 Effective Communication Skills: Active Listening "Seek first to understand, then to be understood." Active listening is the ability to capture and understand the messages that others are communicating whether these messages are transmitted verbally or nonverbally, clearly or vaguely. It is not simply... http://www.articlealley.com/http://barbarasmall.articlealley.com/effective-communication-skills-active-listening-703368.html 01st December 2008 4 Important Keys of Effective Communication There are four aspects of effective communication. Remember, not all communication is verbal. Actions, facial expressions, and posture all communicate a message. Some people unknowingly send the wrong message. 1. Discretion. The dictionary defines d... http://www.articlealley.com/http://robbthompson.articlealley.com/4-important-keys-of-effective-communication-654788.html 02nd October 2008 Why the World's Highest Performing Managers Talk Less and Listen More. Copyright (c) 2008 Shona Garner Before you became a manager, you may well have spent much of your time listening to those above you, telling you what to do and how to do it. Now you're the boss - you think it's your turn to do the talking while your mi... http://www.articlealley.com/http://shonagarner.articlealley.com/why-the-worlds-highest-performing-managers-talk-less-and-listen-more-630933.html 09th September 2008 Overcome Loneliness and Win Friends with 9 Easy Steps Some people tend to have a "magnetic" personality that easily attracts others to them, while some people have no magnetism and tend to be ignored by others. What makes the difference among people who have personal magnetism and those who do not? Is it som... http://www.articlealley.com/http://rickcowles.articlealley.com/overcome-loneliness-and-win-friends-with-9-easy-steps-627374.html 08th September 2008