Articles from Article Alley, tagged with "call centre" http://www.articlealley.com en-us editorial@articlealley.com 3 Excellent Alternatives To Using Paypal Hi now I know that what I reckon is the most important part of being online and selling product and that's not only selling it but also ensuring you get paid quickly and securely. Some years ago it was pretty fraught because getting merchant account (w... http://www.articlealley.com/http://toby.articlealley.com/3-excellent-alternatives-to-using-paypal-2421362.html 21st March 2012 How Technology Has Changed Mystery Shopping? There was once only one real way of mystery shopping, where by a person secretly assesses the shop in which they are buying or being served in for their helpfulness, attitude and service quality. The person physically had to be in front of the staff and a... http://www.articlealley.com/http://harrypearce.articlealley.com/how-technology-has-changed-mystery-shopping-2420900.html 20th March 2012 The CEO inside track part II: Understanding the scope and scale of the challenge Welcome to my second article on the challenges that CEO’s face when embarking on a customer experience strategy. In my last article I talked about getting the top level thinking straight, in particular senior management alignment around strategy, investme... http://www.articlealley.com/http://chriscga.articlealley.com/the-ceo-inside-track-part-ii-understanding-the-scope-and-scale-of-the-challenge-2417924.html 12th March 2012 Why Do People Lie? Why do people lie? I typed this question into Google recently in an attempt to find a greater understanding of the problem that I am currently trying to manage. There were a few responses that I found helpful but only one that seemed to answer the questio... http://www.articlealley.com/http://jlace.articlealley.com/why-do-people-lie-2414868.html 15th February 2012 How to Use PR to Publicise Your Work PR is an often misunderstood and maligned industry, but it can be a real help to businesses in every sector of every country around the world. So if you have a project that you want to publicise, how do you use PR to your advantage? Here are a few tips: ... http://www.articlealley.com/http://harveymcewan.articlealley.com/how-to-use-pr-to-publicise-your-work-2412926.html 07th February 2012 How to Use PR to Publicise Your Work She's been part of your life since the very beginning, and once a year it's customary to show your Mother just how much you love and appreciate her on Mothers' Day. But what should you do on Mothers' Day, and what gifts should you give her? Here are a few... http://www.articlealley.com/http://harveymcewan.articlealley.com/how-to-use-pr-to-publicise-your-work-2412925.html 07th February 2012 What Is Call Resolution? First call resolution is one of the most important metrics for a call centre. It refers to whether a caller’s problem or query is dealt with on the first phone call made by them. The first call resolution metric is often monitored by call centres to see i... http://www.articlealley.com/http://sarah30.articlealley.com/what-is-call-resolution-2411341.html 01st February 2012 Who Uses IVR Software IVR is an abbreviation for interactive voice response and it refers to the technology used to receive phone calls in organisations and call centres across the world. There are many features of a typical IVR system. These include speech recognition, call f... http://www.articlealley.com/http://sarah30.articlealley.com/who-uses-ivr-software-2405773.html 17th January 2012 Why Case Studies of IVR Solutions are an Essential Part of the Investment Process The task of selecting the right system from the range of ivr solutions available is not straight forward. The simple reason for this is that the level of investment is high, and when it comes to making a change, no matter how small, that will affect the c... http://www.articlealley.com/http://sarah30.articlealley.com/why-case-studies-of-ivr-solutions-are-an-essential-part-of-the-investment-process-2399318.html 19th December 2011 Tired of Jumping Down Throats? Mediocrity has been on my mind lately. I’ve never thought about the “so-so” sirens song of mediocrity much. She lay dormant like a seed waiting for the first rain. The rain has come and the thing has sprouted into a hardy desert shrub that just won’t let ... http://www.articlealley.com/http://conferencespeakers.articlealley.com/tired-of-jumping-down-throats-2391185.html 21st November 2011 MCSE Network Tech Support Team Career PC Self-Study Online Certification Training - the Options Does an MCSE work for you? If you do, it's probable that it is likely you'll receive one of two categories: You could be from it and you want to gain accreditation by having an MCSE. Compared this is decide on into your IT environment, and research demons... http://www.articlealley.com/http://sturatjeff.articlealley.com/mcse-network-tech-support-team-career-pc-selfstudy-online-certification-training--the-options-2390221.html 17th November 2011 Loan Complaints All business organisations need to make certain that their customers are satisfied with the service they receive because; customers are the most important part of any successful businesses. This can be seen at the Loan Complaints website. Businesses such... http://www.articlealley.com/http://randyking.articlealley.com/loan-complaints-2373206.html 12th October 2011 How Office Workstations Can Maximise Workflow in Your Office Well designed office workstations can make the difference between a disorganised and unproductive business and a flourishing one. Every miniscule element, such as overall layout, storage spaces, screens, colour and flexibility, of office workstations can ... http://www.articlealley.com/http://johnktaylor.articlealley.com/how-office-workstations-can-maximise-workflow-in-your-office-2372930.html 11th October 2011 Using Contact Centre Data Can Improve Customer Service Many businesses are missing a trick by failing to using call centre data to improve customer service. Research by the Customer Contact Association revealed that only a small fraction of businesses were currently using customer data to develop their e... http://www.articlealley.com/http://purebluecreative.articlealley.com/using-contact-centre-data-can-improve-customer-service-2364958.html 03rd October 2011 Compare energy prices and suppliers in Australia When you are comparing electricity price of yours energy providers with other energy companies then one might be confused that should the supplier be changed or it must be remained as the previous one. There may be several factors that must be taken into ... http://www.articlealley.com/http://barbaramori.articlealley.com/compare-energy-prices-and-suppliers-in-australia-2355126.html 23rd September 2011 Your call is not important to us- use mobile marketing instead Call centre work is being redeveloped by businesses who are increasingly using mobile marketing as a more effective way of communicating with their customers. Call centre work is being redeveloped by businesses who are increasingly using mobile marketi... http://www.articlealley.com/http://txt2get.articlealley.com/your-call-is-not-important-to-us-use-mobile-marketing-instead-2352581.html 21st September 2011 Live Lead Transfer - Loan Modification, Debt Settlements, Credit Repair Lead Transfer Lead Transfer facilities are provided by renowned companies to help their clients after analysing the market; and finding prospective customers; to gauge their requirement and provide them in accordance. There are many companies that provide for unparalle... http://www.articlealley.com/http://john227.articlealley.com/live-lead-transfer--loan-modification-debt-settlements-credit-repair-lead-transfer-2350623.html 19th September 2011 The Ups and Downs of Outsourced Telemarketing Services for Lead Generation There is a popular saying that goes, "Life has its own ups and downs." This motto can be primarily felt by most people. There are times that a person can feel so high because something (or someone) has made them happy. However, there are those times that ... http://www.articlealley.com/http://manderson.articlealley.com/the-ups-and-downs-of-outsourced-telemarketing-services-for-lead-generation-2348946.html 19th September 2011 Should you buy an Auto Attendant Phone System? An automated attendant phone system will enable your callers to pick from an audio menu of departmental choices and hopefully deliver them to the right place for their individual need. The problem is that it can be misconstrued as you being an organisatio... http://www.articlealley.com/http://sagar5.articlealley.com/should-you-buy-an-auto-attendant-phone-system-2347590.html 14th September 2011 Telecommunications Careers With Jobs In Airtel, Motorola, And Hughes A Prospering Prospect Students are taking up engineering, and specifically telecommunication, for their graduation, not without any reason. The prospects in the telecommunication industry are immense, what with the rise in number of telecom companies and networking becoming st... http://www.articlealley.com/http://sanjayjoshi.articlealley.com/telecommunications-careers-with-jobs-in-airtel-motorola-and-hughes-a-prospering-prospect-2341922.html 31st August 2011 Host Your Own Hosted Voip Solutions Lives are becoming easy with the new versions of technologies. People are on the go with more smiles on their faces. Both the domestic and professional worlds are going on in search of new technologies which can raise their existing standards and make the... http://www.articlealley.com/http://exlinteractive.articlealley.com/host-your-own-hosted-voip-solutions-2339005.html 23rd August 2011 Plumbing insurance: Know your numbers Panic. It’s the first thing many people do when something goes wrong, especially when it involves water, leaks and damage to fixtures, fittings and possessions. However, there are plenty of ways to prepare for the unexpected. Knowing what you’ll do, wh... http://www.articlealley.com/http://robertweir.articlealley.com/plumbing-insurance-know-your-numbers-2337023.html 19th August 2011 Locate a reliable locksmith services It is really a frustrating fact when we locked out of our home or car and we will be depressed when we had already spent so much time looking for your keys. When you are parked in public area you can call your friend or a family member who probably will h... http://www.articlealley.com/http://locksmith.articlealley.com/locate-a-reliable-locksmith-services-2336607.html 19th August 2011 Major Sector Jobs in Mumbai Job Prospects in Mumbai Mumbai is now the highly developed city of the country. It is previously known as Bombay is the capital of the Indian state of Maharashtra. It is the most populous city in India and emergent vastly in every sector whether it is... http://www.articlealley.com/http://meenashah.articlealley.com/major-sector-jobs-in-mumbai-2334355.html 16th August 2011 How A Call Centre Can Help Your Company A call centre is a place which is in the business of providing telemarketing service or answering incoming phone calls from customers, and in some cases will also make outgoing calls as well. Usually they will be set up with computer systems, and the empl... http://www.articlealley.com/http://adriannan.articlealley.com/how-a-call-centre-can-help-your-company-2319906.html 25th July 2011 Cardboard Boxes Are Excellent Ways To Ship Merchandise Everyone is buying things on line these days. It is easy and fast and often very cost effective. There is usually a large warehouse that has several offices and includes a large industrial area for the shipping to take place. Calls come in for orders and ... http://www.articlealley.com/http://barrysummers.articlealley.com/cardboard-boxes-are-excellent-ways-to-ship-merchandise-2304741.html 30th June 2011 Be A Leader Be A Winner- Important Guide The role of a leader in managing a team is challenging. The rapport of a business process, especially in a call center is fully dependent upon a leader. The leader is an idol for the entire team and they will lead a management process as per the guidance ... http://www.articlealley.com/http://morrisjane.articlealley.com/be-a-leader-be-a-winner-important-guide-2300222.html 28th June 2011 Basic Auto Transport Company Reviews By Rikvin A Car Transport Company you can depend on is the first thing that should come to mind when choosing a car shipping service. A good auto transport company will get your vehicle where it needs to go whether it's across town or across the country. Most o... http://www.articlealley.com/http://demicarter.articlealley.com/basic-auto-transport-company-reviews-by-rikvin-2296070.html 23rd June 2011 Commercial Buildings Insurance Insuring your home is normally an easy thing to do, with little or no complication for the average person. Insuring a building used for commercial purposes is very different, as it could be used for one or more of many different uses, whereas a home is ra... http://www.articlealley.com/http://raymundoweeks.articlealley.com/commercial-buildings-insurance-2295161.html 23rd June 2011 Guerrilla Marketing: a Cheaper Alternative. So you've spent an enormous amount on advertising in the media and got very little response -- or maybe you were scared enough by the prices that you never put the ads there to begin with. You're annoyed at how expensive it is to get even the simplest and... http://www.articlealley.com/http://eb5100.articlealley.com/guerrilla-marketing-a-cheaper-alternative-2281318.html 15th June 2011 Mezzanine Floors - Why They Can Benefit You If you run or are responsible for the financial efficiency of any reasonably sized business then the chances are that you are always looking for new ways to save money on working space, equipment and a variety of other areas. Mezzanine floors are definit... http://www.articlealley.com/http://storageconcepts.articlealley.com/mezzanine-floors--why-they-can-benefit-you-2278261.html 14th June 2011 Complaint Management Tips To Delight Your Customer No matter how big or small is a business organization; there would be some situation where customers would call you for some troubleshoot. Insufficient complain management is a common practice today and is usually generated because of lack of interest and... http://www.articlealley.com/http://morrisjane.articlealley.com/complaint-management-tips-to-delight-your-customer-2277637.html 13th June 2011 Tracking Your Call Center Activities There are various steps you can take to ensure the proper functioning of your Call Center India. However the thing you need to focus on is proper monitoring of the call center functions. While monitoring the functions of the call center you need to: Spo... http://www.articlealley.com/http://markwarne.articlealley.com/tracking-your-call-center-activities-2268609.html 07th June 2011 Think of Telemarketing in Shades of Gray When it comes to direct marketing, telemarketing is a veteran. It has been serving countless business organisations in the United Kingdom for a long time now. Companies were able to find new clients as they relied on the use of the telephone. Many firms h... http://www.articlealley.com/http://oliverscott.articlealley.com/think-of-telemarketing-in-shades-of-gray-2268090.html 07th June 2011 Breakdown Recovery at a Fair Price with New iPhone App Road to Recovery, a leading UK Accident Management Company, have developed an app for the iPhone which is designed to help customers save money on breakdown recovery. The application uses a customer's GPS to locate the position of the vehicle, and then co... http://www.articlealley.com/http://davidmemory2.articlealley.com/breakdown-recovery-at-a-fair-price-with-new-iphone-app-2256149.html 31st May 2011 How You Can Profit From a Call Center Services Call center in India can help your business to achieve the desired goal of productivity and profitability. These Call Center India deliver excellent outcomes which allow businesses to achieve the ultimate success. Such call centers have the power to gene... http://www.articlealley.com/http://markwarne.articlealley.com/how-you-can-profit-from-a-call-center-services-2241428.html 22nd May 2011 5 Ways to Create Great Call Centre Agents Creating good call centre agents will increase your company’s profits time and time again. Customers want to do business again with the same company, when they receive respect with calling in, from correspondence with letters, and face-to-face contact. ... http://www.articlealley.com/http://louanneb.articlealley.com/5-ways-to-create-great-call-centre-agents-2239377.html 19th May 2011 Strawberry Fieldskids Schools In Kukatpally Kukatpally is famous for its Kukatpally Housing Board Colony, the biggest colony in India and Asia developed by the Andhra Pradesh Housing Board. Mrs. Thapa was happy working as a web designer at a small I.T company that had its headquarters in Kukatpally... http://www.articlealley.com/http://amarsharma.articlealley.com/strawberry-fieldskids-schools-in-kukatpally-2236430.html 18th May 2011 Applying Systems Thinking Improves Customer Service More companies should employ business consultants after an insurance company applied systems thinking to its organisation after discovering it was providing poor customer service. The Financial Times reported that Aviva, the sixth-largest insurance com... http://www.articlealley.com/http://purebluecreative.articlealley.com/applying-systems-thinking-improves-customer-service-2230996.html 16th May 2011 Telemarketing in Australia: Make Sure You Outsource to the Right Company Outsourcing is the term used by many. It is an important strategy to businesses in maintaining their competitive edge over other companies. Simply put, it is the acquisition of a service without producing the labor from one's at-home workforce. The main r... http://www.articlealley.com/http://manderson.articlealley.com/telemarketing-in-australia-make-sure-you-outsource-to-the-right-company-2227396.html 13th May 2011 Personal Alert System: Peace of Mind for You and Your Family We all knows very well that old age people becomes more vulnerable to different diseases especially the bones breakage that might occur due to falls. In this busiest life everyone is so much busy with their official and sometimes personal life. So people ... http://www.articlealley.com/http://faria18000.articlealley.com/personal-alert-system-peace-of-mind-for-you-and-your-family-2227237.html 13th May 2011 Common charges that can be avoided: Loans Bank deduct few charges on various accounts which with little caution and use of technology can be escaped. This article will discuss the charges that can be avoided. A forgotten automated teller machine (ATM), personal identification number (PIN) or fail... http://www.articlealley.com/http://deal4loan.articlealley.com/common-charges-that-can-be-avoided-loans-2226352.html 12th May 2011 10 Reasons Why You Need a Call Centre Inbound Service Whether you are a one man band, small business or large corporation you have an obligation to look after your customers and ensure that their needs are being met. Poor customer service results in poor sales and an even poorer reputation. Many companies... http://www.articlealley.com/http://pmane.articlealley.com/10-reasons-why-you-need-a-call-centre-inbound-service-2221542.html 10th May 2011 The Makati Condo and How It Will Help a Call Centre Representative The call centre business is one of the most profitable career fields for entry-level individuals in the Philippines these days. Specialists from the business can generate as much as P20,000, or the equivalent of US$430. Middle management can generate more... http://www.articlealley.com/http://irish.articlealley.com/the-makati-condo-and-how-it-will-help-a-call-centre-representative-2221045.html 10th May 2011 The Makati Condo and Exactly How It Helps a Call Center Professional The call centre business is one of the most profitable job areas for entry-level pros in the Philippines these days. Professionals from the community can generate up to P20,000, or the equivalent of US$430. Middle management can generate a lot more, which... http://www.articlealley.com/http://irish.articlealley.com/the-makati-condo-and-exactly-how-it-helps-a-call-center-professional-2221040.html 10th May 2011