Articles from Article Alley, tagged with "improving customer service" http://www.articlealley.com en-us editorial@articlealley.com Avoiding Common Mistakes when Choosing Chat Software Most businesses that decide to install chat software see more sales, higher customer satisfaction rates and better customer retention. Chat programs get your customers' attention and help compel them to make purchases, and over the last decade, live chat ... http://www.articlealley.com/http://bobaandrews.articlealley.com/avoiding-common-mistakes-when-choosing-chat-software-2392141.html 22nd November 2011 Holistic Approach To Business Can Improve Consumer Service With rapid advancements in technology, modern consumers are increasingly demanding so it is more essential than ever to understand how to improve customer service. The current economic climate has resulted in a growing number of consumers shopping aro... http://www.articlealley.com/http://purebluecreative.articlealley.com/holistic-approach-to-business-can-improve-consumer-service-2378082.html 18th October 2011 Relocate Contact Centres To Improve Customer Service British businesses with outsourced call centres should transfer these operations back to the UK in order to improve customer service. Santander has decided to return its contact centre functions from India to Britain after consistently coming last in... http://www.articlealley.com/http://purebluecreative.articlealley.com/relocate-contact-centres-to-improve-customer-service-2357530.html 26th September 2011 Benefits of Implementing Telecommuting Policy Telecommuting, also known as tele-working, is a work arrangement for employees wherein they have flexibility to choose the location and hours for their working. In such kind of arrangement, employees have advantage of using various technologies to stay co... http://www.articlealley.com/http://lifemeet.articlealley.com/benefits-of-implementing-telecommuting-policy-2344122.html 07th September 2011 Should Free Shipping be Standard in Retail? The direct marketing industry has been scrambling for information since L.L. Bean began offering free shipping to the United States and Canada on March 25, 2011. How will this affect retailers? Should they all offer free shipping to compete? Most c... http://www.articlealley.com/http://nelsoncabrera.articlealley.com/should-free-shipping-be-standard-in-retail-2288353.html 20th June 2011 Transforming revenue cycle operations for a top specialty home medical equipment supplier. Client Profile A global leader in specialty home medical equipment with a sales force that services thousands of medical practitioners and patients. Products include: High-end medical devices that require verification of insurance benefits and pre-auth... http://www.articlealley.com/http://wnsglobalservices.articlealley.com/transforming-revenue-cycle-operations-for-a-top-specialty-home-medical-equipment-supplier-2283637.html 16th June 2011 Executive Guide: Improving Business Performance through Sales Teams, Partners, and Customers Organizations today face multiple challenges to sustain and grow their bottom line, and they engage multiple audiences to achieve success including customers, partners, suppliers, channel and distribution networks, independent agents, and others. These di... http://www.articlealley.com/http://sumtotal.articlealley.com/executive-guide-improving-business-performance-through-sales-teams-partners-and-customers-2269087.html 08th June 2011 Track Vehicles' Location with GPS Tracking Systems Managing fleet business is not an easy task. Every day, innumerable commercial vehicles run on the road to deliver the required product or other valuable contents. And it is a challenging task for every fleet owner to keep a close watch on every fleet mov... http://www.articlealley.com/http://articlepublisher2.articlealley.com/track-vehicles-location-with-gps-tracking-systems-2226279.html 12th May 2011 New affordable website for businesses to show there Methods In these changing economic times it is hard to find affordable advertising on the internet that can meet budget demands. Many sites do not give businesses a place to post comments, coupons, directions, and valuable information in regards to business repor... http://www.articlealley.com/http://balbowilliams.articlealley.com/new-affordable-website-for-businesses-to-show-there-methods-2214268.html 06th May 2011 Financial Services Companies React Faster With Live Business Insights What would you do if you knew: • ATM withdrawals occurred from same account within 15 minutes outside a 20-mile radius? • A certain stock class was traded at volumes larger than normal across three or more markets at prices lower than average? • Sched... http://www.articlealley.com/http://calliebrown.articlealley.com/financial-services-companies-react-faster-with-live-business-insights-2202832.html 03rd May 2011 Weighing The Opportunities That Exist With Foreign Investments Into Mexico Several companies are trying to reap the benefits of the next big opportunity that exists in areas like importing, exporting, production, and overall improvement in workforce opportunity. Mexico has represented a leader in all these fields for several yea... http://www.articlealley.com/http://promexico.articlealley.com/weighing-the-opportunities-that-exist-with-foreign-investments-into-mexico-2202058.html 28th April 2011 Point Of Sale Retail Software Controls The Checkout Counter Increasing Sales, Accuracy And Efficienc Point of sale retail software has been a checkout staple for over thirty years. No surprise, the POS [point of sale] retail system is a necessary program to guarantee the organization of inventory, stock lookup, and client contact information. Traditional... http://www.articlealley.com/http://seomanag.articlealley.com/point-of-sale-retail-software-controls-the-checkout-counter-increasing-sales-accuracy-and-efficienc-2165862.html 05th April 2011 Make Customer Service Experiences Enjoyable British businesses are being urged to make their customer service experience more enjoyable as this will help retain consumers. Research by YouGov revealed that 83 per cent of consumers thought businesses would improve customer service during the curre... http://www.articlealley.com/http://purebluecreative.articlealley.com/make-customer-service-experiences-enjoyable-2158622.html 01st April 2011 Supply Chain Postponement Delivers Results As customers are becoming accustomed to advanced technologies and interactive media, their increasing demands for high customization levels without any delays and without any additional costs are creating terrorizing challenges for businesses. As companie... http://www.articlealley.com/http://liza252.articlealley.com/supply-chain-postponement-delivers-results-2115095.html 15th March 2011 What can $20 buy for your business? For $20 a month, ACI Call Tracking is paying for itself, increasing sales, training employees and still providing a profit four to five times. For Example, one small business owner offering carpet and upholstery cleaning makes an average profit of $180 on... http://www.articlealley.com/http://acicall1.articlealley.com/what-can-20-buy-for-your-business-1999973.html 01st February 2011 City of College Park, Georgia selects NorthStar Utilities Solutions' Customer Information System (1888PressRelease) NorthStar Utilities Solutions is pleased to announce that the City of College Park, Georgia has selected the NorthStar CIS application as its utility-billing and customer management solution. Using NorthStar CIS the city will drive its ... http://www.articlealley.com/http://donaldhood.articlealley.com/city-of-college-park-georgia-selects-northstar-utilities-solutions-customer-information-system-1967895.html 19th January 2011 Top 5 reasons why Business needs Accounts Receivable Factoring & Business Factoring In general, you should only factor if you like having greater control of your business, having more money to work with and reaching your goals sooner. As you’ll see below, Business Factoring and Accounts Receivable Factoring offers you financial access an... http://www.articlealley.com/http://garrywest.articlealley.com/top-5-reasons-why-business-needs-accounts-receivable-factoring--business-factoring-1955006.html 13th January 2011 Systems Thinking will Assist Social Network Strategy A recent report has found that the majority of businesses are not using social media sites to generate customer feedback. Research by business feedback management software vendor MarketTools revealed that only six per cent of companies currently use so... http://www.articlealley.com/http://purebluecreative.articlealley.com/systems-thinking-will-assist-social-network-strategy-1951555.html 13th January 2011 Implement Service Management Basics to Boost Your Business Service management basics cover the essentials of creating a business that is committed to exceptional customer service delivery. The provision of good customer service can set your organisation head and shoulders above the competition, so it is important... http://www.articlealley.com/http://samanthadale.articlealley.com/implement-service-management-basics-to-boost-your-business-1951103.html 13th January 2011 How ERP systems improve company's business performance? Enterprises Resource Planning (ERP) solution enables the task involved in performing a business process quickly and efficiently. With ERP, when a customer service representative takes an order from a customer, he or she has all the necessary informati... http://www.articlealley.com/http://eresourceerp.articlealley.com/how-erp-systems-improve-companys-business-performance-1944580.html 11th January 2011 The Importance of Customer Service to a Business When one thinks of increasing profits, they often think of ways to expand their business. Whether it's reaching wider global markets, advertising, or creating a web presence, the most enticing measures all involve drastically growing operations. Of course... http://www.articlealley.com/http://poseidonswimmingpool.articlealley.com/the-importance-of-customer-service-to-a-business-1886241.html 06th December 2010 Call Forwarding as a Business Tool (Local and International) Businesses have used local call forwarding for many years and for many reasons. Common reasons for using a call forward service include: establishing a local presence in a service area, improving customer service by forwarding phone calls during lunch hou... http://www.articlealley.com/http://michaelframer.articlealley.com/call-forwarding-as-a-business-tool-local-and-international-1842051.html 16th November 2010 Use of Iris Recognition technology in the Biometric ATM Iris recognition system has proven its capability in implementing reliable biometric security protocols in various high risk sectors like aviation, border patrol and defence. However, lately, due to falling prices of iris scanners it has found further app... http://www.articlealley.com/http://katehudson.articlealley.com/use-of-iris-recognition-technology-in-the-biometric-atm-1825547.html 05th November 2010 Web Design USA E-@im being a web development company fabricates relationship on trust, mutual respect and growth. We as a professional website development company are proud to be the leaders in the IT industry and helping businesses across the USA. E-@im technologies h... http://www.articlealley.com/http://jacksonp.articlealley.com/web-design-usa-1751790.html 17th September 2010 The Lean Six Sigma Approach To Dealing With Government Spending Cuts With the UK national debt seeming to continually grow, few government and industry officials dispute the need for cuts in government expenditure. However, the underlying issue with spending cuts is undoubtedly that even fewer people want to see savings co... http://www.articlealley.com/http://wilkinsonsmith.articlealley.com/the-lean-six-sigma-approach-to-dealing-with-government-spending-cuts-1649805.html 12th July 2010 Opportunities generated by Internet-based electronic commerce Internet commerce can substantially improve productivity by lowering transaction, production and distribution costs, facilitating market entry, improving customer service, extending geographical coverage and increasing competition. This should lead to l... http://www.articlealley.com/http://jamesdaksh.articlealley.com/opportunities-generated-by-internetbased-electronic-commerce-1606738.html 18th June 2010 Understanding Some Of The Features Of Microsoft CRM Microsoft CRM is equipped with features that can help a business improve its sales and marketing strategies and improve its customer service. Its features allow businesses to communicate better with their customers, employees, business partners, and vendo... http://www.articlealley.com/http://juliohaney.articlealley.com/understanding-some-of-the-features-of-microsoft-crm-1546345.html 14th May 2010 How Outbound Call Center Outsourcing Helps You Outsourcing outbound call center services is considered a cost-effective way of improving customer service and to boost sales. This is the reason why most companies, irrespective of their size, are found to make full use of them to provide quality custome... http://www.articlealley.com/http://ivanalewis.articlealley.com/how-outbound-call-center-outsourcing-helps-you-1543868.html 12th May 2010 Merits of Cross Docking and Reverse Logistics Cross Docking service not only reduces material handling, but also reduces the need to store the products in the warehouse. Cross Docking has many aspects to it and can be used while performing a lot of activities. The implementation of Cross Docking can ... http://www.articlealley.com/http://mikearthur.articlealley.com/merits-of-cross-docking-and-reverse-logistics-1441219.html 11th March 2010 Geographic Information System (GIS) in North America 2008-2011 Reports Now Available on ReportsandRe Browse the complete Report on: http://www.reportsandreports.com/market-reports/geographic-information-system-gis-in-north-america-2008-2011/ A Geographic Information System/Spatial Information Management (GIS) is a collection of software and geographic... http://www.articlealley.com/http://sandip.articlealley.com/geographic-information-system-gis-in-north-america-20082011-reports-now-available-on-reportsandre-1439591.html 10th March 2010 Call Centre Software In today is competitive business the call centers has created a huge demand for call center software. The Call center software is used to manage interactions, immediate routing of calls to ideal agents, reducing hold time, providing detailed call reports ... http://www.articlealley.com/http://sachinkashyapp.articlealley.com/call-centre-software-1419461.html 26th February 2010 The importance of a small business phone system Saving money, increasing productivity, improving customer service and sharing positive communications experiences with your callers are just some of the potential benefits now available with a small business phone system. As the world becomes more and ... http://www.articlealley.com/http://companeo.articlealley.com/the-importance-of-a-small-business-phone-system-1415655.html 25th February 2010 Outbound Call Center The owner of any business needs telemarketing services in order to attract the customers towards the product or services of the company. Customers play an important role for the progress of any service industry business. Due to competition in business sec... http://www.articlealley.com/http://morkel.articlealley.com/outbound-call-center-1405114.html 18th February 2010 Benefits of outbound call centers Outsourcing call center services is a cost effective way of improving customer service and boosting sales. That is why many companies, irrespective of their size, make use of call centers to cater to customer service. With the unbelievable expansion in th... http://www.articlealley.com/http://garret.articlealley.com/benefits-of-outbound-call-centers-1373379.html 02nd February 2010 Improve Customer Service with Small Business Management Software Providing excellent customer service is essential for any business that wants to retain as many customers as possible and gain new ones. Whilst some natural turnover of customers is normal within any business, customer retention is still crucial as it mea... http://www.articlealley.com/http://dylwiliams.articlealley.com/improve-customer-service-with-small-business-management-software-1352344.html 18th January 2010 Are Google Earth-based Vehicle Tracking Systems better? New advances in the form of GPS-enabled smartphones, netbooks and other technologies are making vehicle tracking easier and cheaper for everyone. Are these new systems any good? What are their implications and what are the likely impacts on the Fleet vehi... http://www.articlealley.com/http://clickthrough.articlealley.com/are-google-earthbased-vehicle-tracking-systems-better-1308312.html 21st December 2009 ERP systems improve companys business performance ERP systems improve companys business performance Enterprises Resource Planning (ERP) solution enables the task involved in performing a business process quickly and (http://www.eresourceerp.com/ERP-system-improves-business-performance.html) effic... http://www.articlealley.com/http://eresourceerp.articlealley.com/erp-systems-improve-companys-business-performance-1219304.html 05th November 2009 Maximize Your ROI with the Ecommerce Solution If planned correctly, an ecommerce website is the surefire way to leverage the internet for increased efficiency, reduced operating costs, and maximum return on investment for your business. With knowledge of available features, you will be able to ensur... http://www.articlealley.com/http://mark15.articlealley.com/maximize-your-roi-with-the-ecommerce-solution-1180643.html 16th October 2009 CRM software system specifications in a nut shell The process tracking and organizing contacts existing and prospective customers is known as customer relationship management (CRM). To make this process more effective, customer centric and smart, several software packages are available in the market. The... http://www.articlealley.com/http://antjewilmer.articlealley.com/crm-software-system-specifications-in-a-nut-shell-1162609.html 09th October 2009 VoIP Business Phone Systems Reduce Your Telecommunications Costs Business VoIP, Voice over Internet Protocol, has completely changed business phone system technology. Businesses are reducing costs using VoIP, improving customer service while gaining access to features and applications that increase worker productivity.... http://www.articlealley.com/http://jeffreyaustin.articlealley.com/voip-business-phone-systems-reduce-your-telecommunications-costs-1082123.html 14th September 2009 Understanding Customer Service No matter what technologies you try to use to help provide quality customer service to your clients and customers, and no matter what training you provide or other steps you may take, you don't stand a chance of IMPROVING customer service if you don't und... http://www.articlealley.com/http://deaner.articlealley.com/understanding-customer-service-924551.html 10th June 2009 Customer Service Solution Do you consider your customers, your most valuable business asset that define the entire business activity? If yes, it is because at the end of the day, everything organizations do is focused on improving customer service and putting them at the heart o... http://www.articlealley.com/http://seema3.articlealley.com/customer-service-solution-897922.html 18th May 2009 Why Do You Need Software Development for Your Business? Software development creates or converts the objective and marketing goal of user into a fine software application, giving additional value and growth to the user's demands. Software development is used to carry out functions according to the user's requi... http://www.articlealley.com/http://bryanwilliamz.articlealley.com/why-do-you-need-software-development-for-your-business-879982.html 06th May 2009 E- smartx is an ultimate apparel erp solutions E- smartx is a fully integrated, proven, user friendly - ERP for Apparel, and Soft goods manufacturing industry. It is a product of Indus Media Technologies Pvt Ltd - India. E-smartx is a modern, cost effective and proven enterprise platform that meets th... http://www.articlealley.com/http://snajay.articlealley.com/e-smartx-is--an-ultimate-apparel-erp--solutions-877975.html 05th May 2009 It’s a simple fact companies that deliver in the customer service department are inclined to do be It's a simple fact companies that deliver in the customer service department are inclined to do better overall. When people receive the attention and courtesy they deserve, they tend to notice it. In return, they often become repeat clients and they even ... http://www.articlealley.com/http://celiabalmer.articlealley.com/its-a-simple-fact-companies-that-deliver-in-the-customer-service-department-are-inclined-to-do-be-801870.html 02nd March 2009