Articles, tagged with "call center agent", page 1

Call Center – Steps in coaching call center agents

The method of recording calls is one of the best approaches to coaching call center agents and ensuring quality. Here is a nine-step plan to train agents and improve quality of service in any call center: 1. Random recording is important. Do not record... Read >
Author: Alena Smith

Call Center Etiquette Training

A call center is like any other business in the sense that it measures its efficiency the way traditional businesses measure theirs. Generally, efficiency measures involve comparison of cost against revenues. The higher the actual profit margin, the more ... Read >
Author: PMane

How Call Center Agents Are Trained

There are several training methods for call center agents. It’s not enough for a call center representative to be an excellent conversationalist. He or she must also know every detail regarding the products and services of the company he or she is working... Read >
Author: soniaroody

Qualifications of a Good Call Center Agent

For many call center companies, the ability of their agents to communicate is an important factor in achieving their goals. Many callers and customers prefer agents that can answer to their problems and inquiries and most of the time, they feel very impor... Read >
Author: soniaroody

Prepare Yourself for Your Call Center Interview Questions

The call center industry is a good place to start a career or if you want a change from your current job. Especially if you have realized that you are really good in customer service then a call center job would be ideal for you. But the thing is you w... Read >
Author: Kate Ann Lopez

Time Management Practices of Call Center Agents

Working as a call center agent requires a totally different lifestyle, especially for those working the night shift. Call center agents on graveyard shifts report experiencing difficulty in setting up a routine of establishing working hours and sleeping h... Read >
Author: Phillip Eastwood

How to Handle Phone Conversations as a Call Center Agent

As a call center agent, your effective handling of telephone calls is very important in every transaction. Good customer satisfaction is the foundation of success in a call center business. Therefore, customer care is the heart of your job. You have to ge... Read >
Author: Phillip Eastwood

What are the Common Health Problems of a Call Center Agent?

The increasing number of young professionals today that are employed as call center agents in different BPO sector are amazingly high especially with the contact center company. It helped a lot in decreasing the unemployment rate particularly in the Phili... Read >
Author: Mary Cruz

How to become a Call center agent

How to become a Call center agentDo you want to apply as a call center agent? Does it excite you to enter this exciting field because many of your friends do? If you are interested in a call center job, let this article guide you. This article will give y... Read >
Author: M Jayson

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