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Articles, tagged with "customer service representatives", page 1

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Inbound Call Centers: Structure and Training

20th October 2011
As businesses expand their operations and clientele base, at some point they may no longer be able to handle the large volume of incoming calls from clients requesting orders or queries. Companies in such circumstances will often outsource their clients t... Read >
Author: soniaroody

Experienced Call Center Agents: Company Asset or Liability?

05th April 2011
They say experience is the best teacher. Applied in the Philippine call center context, however, this may or may not be true. The truth is absorbing experienced agents can have both positive and negative influences on the company. In a positive perspec... Read >
Author: Christine Hazel Gabales

How To successfully Resolve My Paypal Limitation

12th January 2011
A significant amount of customers during the course of the years have been for a while having many difficulties with Paypal and the main problem is pertaining to receiving a limitation on their account. When someone recieves a limitation on their account,... Read >
Author: william sarrow

Time Management Practices of Call Center Agents

15th December 2010
Working as a call center agent requires a totally different lifestyle, especially for those working the night shift. Call center agents on graveyard shifts report experiencing difficulty in setting up a routine of establishing working hours and sleeping h... Read >
Author: Phillip Eastwood

The Increasing Turnover Rate in Call Centers

04th August 2010
Despite the effort by the country's call center companies to alter the outsourcing industry, turnover rate in the country's call center has gotten so worst that it hits 60 to 80 percent, according to the Call Center Association Philippines (CCAP). This ha... Read >
Author: Call Center Philippines

The Reason Behind Outsourcing Jobs

23rd July 2010
Almost all of the companies have decided to outsource their business. United States of America has the most number of companies who have outsourced their business offshore. American companies have outsourced their business, particularly, in India or the P... Read >
Author: jenna

Why People Claim There is a Gevalia Coffee Scam

15th February 2010
True or not, the rumor that there is a "Gevalia coffee scam" going all over the internet. People have several ways that they say Gevalia has scammed them. Most common is the claim that Gevalia Coffee keeps sending them coffee that they did not order, a... Read >
Author: Alexander Malroy

Trampoline Advantage

05th February 2010
Trampolines are considered as a fun outdoor amusement item for children. Exercising on trampoline helps to keep you healthy and fit. Trampoline exercises increase the blood flow throughout the body thereby increasing the oxygen availability to each and ev... Read >
Author: David Jones

Alternative incentive plans for customer service representatives

29th October 2009
All of us at some time or another has met a customer service representative who obviously has had a sales quota to achieve. They may be have prevented you from closing a bank account because they want to retain your business in order score a day's leave, ... Read >
Author: C. McArthur

Using Testimonial Letters to Increase Sales!

02nd October 2009
The proper use of testimonial letters can add credibility for your company and profitability to your bottom line. Many sales organizations fail to use this simple yet cost effective method to reach new markets and clients. The formula to obtain testimonia... Read >
Author: janetjhon

Countrywide Home Loan Modification - Should You be Concerned?

16th July 2009
In July, 2008, Bank of America bought Countrywide Bank, a major mortgage lender. Homeowners whose mortgages were held by Countrywide heard of its plan to offer refinancing or loan modifications to help homeowners struggling to pay their monthly mortgage. ... Read >
Author: Lindsy Emery

Wedding Backdrops & Theme Backdrops on Discount.

18th April 2009
Wedding Backdrops at BackdropsBeatuiful.com If you are in search of Backdrops for a memorable event, then you have come to the right place for beautiful backdrops. BackdropsBeautiful.com carries an amazing selection of quality backdrops at affordable p... Read >
Author: Jonny Anthony

QuickText Thunderbird - How to Install And Use Quick Text

02nd March 2009
Quicktext Thunderbird is an extension that enhances one's email experience. The application, originally designed for open-source email program Thunderbird, now works with Windows Outlook or Mail.app. Quicktext Thunderbird makes replying to several emails ... Read >
Author: Kris

Event Planning Guide: Increase Attendance to Your Next Event by Overcoming Attendee Objections

17th September 2008
An Event Planning and Marketing Guide: Increasing Event Attendance When promoting trade shows, meeting or seminars to past customers, or repeat attendees, an event planner often encounter objections or reasons why these potential customers will not atte... Read >
Author: EventPlanner

The Home Depot: Arthur Blank and Bernie Marcus' Success Factors

08th August 2007
Famous Quote "We believed from the start that if we brought the customer quality merchandise at the right price and offered excellent service, we could change retailing in the United States. Today, we are the model of what retailing should be." Starti... Read >
Author: Evan Carmichael
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