Articles, tagged with "call centers", page 1

Emotional Intelligence and the Customer Experience

Consciously we express anxieties in a variety of unconscious ways. We also measure our experiences in a variety of ways. How they evoke, communicate and connect to us emotionally is one way. Is it pleasing, satisfying, fun, happy, sad, miserable, etc.?... Read >
Author: Keith Fiveson

Distinguished Inbound Call Center Business Solutions

A call center business refers to a integrated workplace, which ensures for taking as well as transmitting number of phone calls related to enterprise. An inbound call center focuses towards making incoming calls for telecommunication, product services, c... Read >
Author: cisamrita

Home-based outsourcing vs company outsourcing centers/call centers

When business owners/managers think about cutting down costs to increase their profit, always part of the evaluations are on the employee side. As they evaluate the costs for salaries, they may have compared it to virtual staff cost or simply asked what i... Read >
Author: homebased outsourcing

Is Your Call Center Six Sigma

A business management strategy used widely in many sectors is phrased out to be “Six Sigma”. This was originally developed and implemented by Motorola, USA in 1986. Six Sigma works efficiently by stimulating the quality of the process and by finding and r... Read >
Author: deborahfjones

The Best Call Center Backup Plans

Call centers have become a useful business option to many companies, small and large. These call center services provide businesses with a variety of options to help a company flourish while reducing operating costs. Many companies outsource to open 24/7 ... Read >
Author: jodieawebster

How To Enhance Effectiveness In Telemarketing

Business owners often invest large sums of money in hiring telemarketing call centers to handle their telemarketing services efficiently. This is because telemarketing plays a huge role in helping a company to make sales, and sales are absolutely necessar... Read >
Author: Alicia Stuart

India flourishes with the presence of countless BPO jobs

The BPO sector has come up in a great form in India. Many cities are now helping big companies by opening numerous BPO offices and handling their customer care needs in an affordable manner. BPO (business process outsourcing) has offered interesting job o... Read >
Author: marketingnaukri

Negative and Positive Effects of Outsourcing

Outsourcing also called offshoring is shifting a business function from one country to another. It is used to reduce the cost of business. Even though Outsourcing has positive impact to the company and to the citizens of the country. Outsourcing also hav... Read >
Author: Frances Louise

Call Center Dress Code – Exhibiting Your Professionalism

Life at a call center has a great glamor which is often reflected with the dress code that the professionals carry. It is always a good feeling to observe an employee who carries their professional attire in a pleasant manner. Especially, organizations th... Read >
Author: Ella Greens

Call Center Careers 101

As of this writing, the call center industry had developed into a very lucrative business. No wonder, a lot of people have been going out of their career paths and are trying to work as call center agents. With a pretty much decent pay, call centers have ... Read >
Author: soniaroody

Working as a Call Center Agent

Some say that love of work is primarily in the mind. Many people find troubles on their job because it involves things that they do not usually do and do not want to do. Well, anyone cannot just simply run away from that stuff because in every job, there ... Read >
Author: soniaroody

The Art of Questioning In Call Center

The communication with a prospective client through the telemarketing services is a successful way to establish better communication regarding any product sale or promotion. In this process, normally a sales representative exchanges necessary information ... Read >
Author: Austin

Qualities of a Good Call Centre Agent

Employers and call center companies look for certain attributes when selecting call center employees. These recruiters look for the same specifications in the candidates, whether a call center job is located in a traditional building or office with numero... Read >
Author: LouanneB

BPO services and classification

Now days, Business Process Outsourcing or BPO has brought a latest drone in industry. During the last global economic recession it is rapidly wounding up the scars created. Since the recovery rate was slower so the various software companies are trying to... Read >
Author: Energy Switch

BPO and Call Center Outsourcing Countries

The new age has given rise to new industries such as Business Process Outsourcing and specifically call center outsourcing. The technological age has brought us so far into the future that distance is no longer such a big problem for conducting business s... Read >
Author: PMane

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