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05th October 2009
CRM stands for Customer Relationship Management. This is an integrated system of managing data which is used to schedule, plan, and control both the post-sale and the pre-sale activities engaged in by a marketing agent or an organization. CRM's objective ... Read >
Author: wbdoyle04th September 2009
For businesses large and small, their profitability and success depends upon customer retention, customer relationship enhancements and customer acquisition. This is often known as Customer Relationship Management or CRM. CRM is the managing of all busine... Read >
Author: wbdoyle14th June 2009
What are CRM systems?
The term CRM systems refer to Customer Relationship Management systems. These CRM systems are designed to help companies keep customer and client information in one easy accessible location. The better CRM systems of software inclu... Read >
Author: noeal1124th February 2009
CRM systems play a large role in many businesses in many different sectors allowing for companies to control and manage their client accounts. Customer Relationship Management is a basic business philosophy about identifying, understanding and building co... Read >
Author: Pamela36031st January 2009
Your correspondence level with your customers is of the utmost significance in maintaining a thriving business. Choosing the best CRM system can play a large role in your customer relations. An adequate Customer Relationship Management (CRM) system will e... Read >
Author: Allan Smith23rd January 2009
CRM systems - helping businesses to interact with customers
Businesses across the U.K are increasingly realising the value of CRM systems as a way of interacting with their customers. This article will explore some of the ways in which businesses can ... Read >
Author: phil young14th December 2008
The well-documented economic downturn has taken its toll on many British businesses. As illustrated by the recent demise of Woolworths, retail is one of many sectors, which have been badly affected by the ‘Credit Crunch'.
However, it's not doom and glo... Read >
Author: phil young14th December 2008
Based on a whitepaper published by leading SaaS providers Genesis Communications, this article offers a brief explanation of software as a service (SaaS.) Genesis offer a range of SaaS hosting solutions including Microsoft Exchange Server 2007, SharePoint... Read >
Author: phil young06th December 2008
Developing user interface for a software project or designing Web sites? You'll certainly find handy a few hundred icons of people of various backgrounds, social and professional occupation!
... Read >
Author: Aha-Soft05th December 2008
Developing user interface for a software project or designing Web sites? You'll certainly find handy a few hundred icons of people of various backgrounds, social and professional occupation!
... Read >
Author: Aha-Soft02nd December 2008
Businesses are increasingly embracing social networking platforms and implementing them alongside CRM systems, as an effective medium for communication. In addition to the strictly social networks such as Facebook and Myspace, there are now sites which ar... Read >
Author: phil young02nd December 2008
Businesses are increasingly embracing social networking platforms and implementing them alongside CRM systems, as an effective medium for communication. In addition to the strictly social networks such as Facebook and Myspace, there are now sites which ... Read >
Author: phil young02nd December 2008
The purpose of this article is to address some of the issues surrounding CRM systems in relation to the Data Protection Act.
Introduced in 1998, the Data Protection Act governs the collection, storage and processing of ‘personal’ data. We will now... Read >
Author: phil young02nd December 2008
If properly planned and carried out, CRM is of the best things a business can do to maintain great customer service. If, however, it is not fully planned and thought through, it can have an adverse effect on a business and undo some of the hard work you... Read >
Author: phil young02nd December 2008
In this article, we will take a look at some of the challenges facing the modern sales force and explain how these can be helped by automating sales processes using CRM software.
CRM software helps you to empower your sales team with the tools to ef... Read >
Author: phil young02nd December 2008
For businesses looking to implement CRM, there are 2 options, hosted (SaaS) or in-house CRM systems. In-house CRM systems are suitable for large-scale organisations, while hosted CRM is suitable for smaller businesses who are looking for a more cost-eff... Read >
Author: phil young01st September 2008
Online marketing is also known as Internet marketing and refers to the marketing of products or services over the Internet. It has also been referred to as Internet advertising or eMarketing.
Internet marketing is considered to be relatively inexpensi... Read >
Author: Helen17th July 2008
How are you managing leads? When you start to put that marketing out and that phone starts ringing, how are you managing the seller and buyer calls that are coming in? How are you following up with your prospects?
That's a questions everyone should ask... Read >
Author: Dwaine L. Clarke15th July 2008
Customers being the backbone for any business venture, effective customer relationship management is required for its growth and success. In today's competitive business environment, small business concerns should be able to maintain stronger relationship... Read >
Author: Praveen Ortec14th July 2008
CRM – Customer or Client Relationship Management for the smaller business is much easier to implement than for larger companies and it’s just as important for the small business to retain and service existing clients.
Here are ten problems that CRM ... Read >
Author: Toni Fallon14th July 2008
CRM (Customer Relationship Management) is a series of IT related processes employed by most major organisations in order to effectively manage their customer relations and communications.
They allow businesses to gain in-depth knowledge of their cus... Read >
Author: dtymon27th March 2008
Every business has customers, which is why every business needs a Customer Relationship Management (CRM) solution. At its core, CRM involves three basic steps: finding and developing customer relationships, keeping customers happy, and growing these relat... Read >
Author: Interdyn BMI23rd July 2007
CRM is a complete way to manage the relationship with your customers. More specifically, modern CRM systems enable you to capture information surrounding customer interactions and integrate it with every customer-related function and data point.
The ... Read >
Author: Carolyn Clayton23rd August 2006
Today's high-tech world is flowing in a sharp wave of competition. All business levels, from small or medium sized companies to large enterprises, are struggling to maximizing their customer-base, securing the existing ones and maintaining profitability. ... Read >
Author: John Banks07th August 2006
Today companies pay more attention to customer relationship management (CRM) because of increased competition. A CRM software solution is a software program intended to only one purpose, enhance customer relationship management of a company or business or... Read >
Author: Esalestrack Esalestrack23rd June 2006
There is still a doubt why small businesses have a great need for CRM. Their processes are simpler and usually one employee handles and organizes more than one function, providing the needed single-minded view and leveraging the personal relationships wit... Read >
Author: Dijana Dimitrovska20th April 2006
Customer Relationship Management or CRM is a combination of enterprise strategies, business processes and information technologies used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. CRM software s... Read >
Author: Bruce Zhang04th April 2006
While the general consensus is that RFID is too expensive and difficult to integrate into existing ERP/CRM systems, interoperability issues are being addressed by software and label suppliers.
RFID is being heralded as the universal panacea for improvi... Read >
Author: Patrick Altoft23rd March 2006
CRM the Way the Customer Wants
Publishing Guidelines: You may publish my article in your newsletter, on your website or in your print publication provided you include the resource box at the end. Notification would be appreciated but is not required.
... Read >
Author: S. Maurer13th February 2006
Fortunately one of the most common reasons cited for the high failure rate of CRM systems - poor data quality - is also one of the easiest to avoid. Your CRM software is only as good as the information it contains. As the old programmers motto goes 'garba... Read >
Author: Perry Norgarb24th December 2005
You work extremely hard to attract customers for your business. Once you have them, managing your customer contacts can help you keep them from jumping to competitors.
Customers – The Key
Today's market is cutthroat. Retaining customers and finding ... Read >
Author: Halstatt Pires01st November 2005
CRM Vendors Plows Rapidly Adding Analytical Capabilities
Publishing Guidelines: You may publish my article in your newsletter, on your website or in your print publication provided you include the resource box at the end. Notification would be apprecia... Read >
Author: S. Maurer12th September 2005
It's time to put your trusty CRM software to work; to let it earn its keep. You're about to blast an email out to several thousand potential customers. First you run a search of people and companies you want to target. You soon realize something's wrong w... Read >
Author: David Cowgill19th July 2005
Customer Relationship Management (CRM) is a strategy and processes used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. CRM applications are traditionally developed as client-server software. The ... Read >
Author: Bruce Zhang19th May 2005
In today's business world it's all but impossible to escape Microsoft. Either you're using MS applications, developing your own, or negotiating your company's acquisition by this techno-behemoth. I must that the company is a daily part of my life (in ... Read >
Author: Cameron Brown
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