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16th September 2009
Hotels have guests from all over the nation – vacationers, sports teams, entertainers, sight-seers, family visitors, and a large number of traveling business people. Some of these guests come from other countries, though most are from America. Many gu... Read >
Author: JWarner28th June 2009
TEL electronics, inc. is excited to announce the latest release of its popular business call accounting software, the WIN-SENSE 32 version 3.0. This latest version simplifies the PBX and organization setup process, allows for PDF reporting, gives manager... Read >
Author: JWarner10th October 2008
Before we can determine whether or not call accounting software is worth the investment, we must first understand what call accounting is and decide whether or not it is a beneficial business tool. If, in the analysis, we can determine that call accounti... Read >
Author: JWarner06th October 2008
Voice Over IP is a very challenging arena with PBX systems providing an enormous scope to people to use the Voice Over IP for business as well as professional purposes. It is especially useful for business as a company having multiple offices in a country... Read >
Author: kristen24th September 2008
A call manager is an application or system used by organizations to log phone calls and to analyze and report on call records. Call management software and hardware is used by businesses, government agencies, and hotels to help monitor phone usage, track... Read >
Author: JWarner23rd September 2008
Call accounting, the ability to track and analyze phone calls, was originally invented in the 1970s as a way for businesses to manage phone usage within their organizations. By the early 80s it had been adapted to the hospitality industry, allowing hotel... Read >
Author: JWarner17th November 2006
The consensus among news reports has gas prices dropping by as much as 20 percent in most areas, and although this is a great sign for commuters, it is not expected to last. Commuters are still encouraged to employ conservation tactics, such as telecommut... Read >
Author: No Last Name17th November 2006
While the system cost of telecommunication is dropping, the labor cost to actually make a business phone call is still rising. A recent study concluded that a company spends nearly $4 dollars per call for a person making 6 calls an hour, regardless of whe... Read >
Author: No Last Name17th November 2006
Earlier this month, Sprint Nextel Corp. reported that it secured a $1 million settlement from 1st Source Information Specialists, data brokers, over the sale of call detail records. This is the second of three settlements by the telecom giant over fraudul... Read >
Author: No Last Name17th November 2006
Business Week Magazine Online recently addressed how to choose the best call accounting software for your business.
?A number of call-tracking software packages (some are available online) are now on the market or you can use a standard database progra... Read >
Author: No Last Name17th November 2006
One Chicago hotel was billed by a carrier for calls originating from another company located in the same area. The hotel had no idea it was footing the bill for the other firm's phone calls, reports Hotel and Motel Management.
An 800-room hotel in a ma... Read >
Author: No Last Name17th November 2006
While the system cost of telecommunication is dropping, the labor cost to actually make a business phone call is still rising. A recent study concluded that a company spends nearly $4 dollars per call for a person making 6 calls an hour, regardless of ... Read >
Author: No Last Name10th November 2006
The Yankee Group reports that VoIP adoption in North American contact centers will jump from about 17 percent in 2005 to more than 47 percent by the end of 2007.
The findings of the report, "Migration Costs, Vendor Loyalty and Need for 'Agents Anywher... Read >
Author: No Last Name20th October 2006
In a professional setting, such as with a successful law or architectural firm, the business relies heavily on its ability to document the time and effort involved in serving its clients. So, when the monthly phone bills comes around, it is no easy task s... Read >
Author: No Last Name28th September 2006
Whether it's your morning commute or returning from a long holiday weekend and you find yourself sitting in a massive traffic jam, you might begin wondering, "Is there a better route I should have taken to avoid this headache?" Any area native can predict... Read >
Author: No Last Name28th September 2006
In the university sector, it is publish or perish. In the business world, it's technological innovation that keeps corporations ahead of the competition in terms of productivity and efficiency, bottom line, streamlining, and competitive edge. However, ask... Read >
Author: No Last Name28th September 2006
Call accounting software has long been associated with hotel industries or telecom companies as a means of cost allocation and telecom billing. The benefits and return on investment are many regardless of corporate industry.
What's in it for me? This ... Read >
Author: No Last Name28th September 2006
When disasters occur where phone systems may go down, it might be difficult to think of your call accounting software as a useful tool during the recovery stage, however with most systems, call detail records are backed up onto disk and if your system has... Read >
Author: No Last Name28th June 2006
The federal government on June 8 arrested Edwin Andrew Pena, 23, owner of Fortes Telecom Inc. and Miami Tech & Consulting Inc., for hacking into other VoIP providers' networks, routing his own customers' calls onto those platforms, then billing those comp... Read >
Author: No Last Name28th May 2006
One of the greatest concerns of company executives and human resource departments today is finding and retaining top-performing talent – especially given that many Baby Boomers will soon be retiring. However a poor investment can be costly. A call account... Read >
Author: No Last Name21st May 2006
Standards-based VoIP and IP telephony software applications are becoming the reality of modern business communications. However, network security is paramount for all corporate entities with the prevalence of secure data traveling over a variety of commun... Read >
Author: No Last Name21st May 2006
The rising cost of gas prices has many employees reconsidering their commute patterns, and many employers rethinking incentives. To cope, individuals are seeking jobs closer to home, carpooling, taking public transportation where available, asking for rei... Read >
Author: No Last Name02nd May 2006
Call accounting and telecom billing software provides many business benefits that can both save money, as well as help businesses generate revenue
Call accounting and telecom billing software provides many business benefits that can both save money, as... Read >
Author: No Last Name06th April 2006
Now that voice is no longer the only communications game in town, and data infrastructures are increasingly shouldering the telephony load within the enterprise, we have to wrestle with the question of what kind of call accounting we need.
It's time to... Read >
Author: No Last Name01st April 2006
Here are some tips to catch fraud and scams.
* Be aware of unknown people asking your cooperation in testing the telephone line
* Probe the caller for information such as employees ID number, supervisor's name, or call back number
* Never transfe... Read >
Author: No Last Name05th March 2006
While some employees might feel that a call accounting system means they are being watched, when properly implemented and applied, a call accounting system can actually be a career booster. It can produce valuable reports that benefit virtually every depa... Read >
Author: No Last Name
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