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Evaluation Factors for Call Center Agent Performance

15th March 2011
Call center agents are trained for many reasons. Being able to see problems or issues the way clients perceive them is one goal of a call center agent. This establishes clearer, more effective communication between the agent and the client. Another purpos... Read >
Author: soniaroody

Why Facilities Management Outsourcing is Important.

29th June 2010
For someone who is not familiar with the term, it can be confusing as to what exactly is meant by "facilities management". What are the facilities in question? How are they being managed, and why would a company be formed specifically to manage facilities... Read >
Author: Alemunr

Planning a Telemarketing Campaign for your Business

18th February 2010
Telemarketing companies usually operate out of call centers arranged into typical work-style cubicles where they work processing and making outbound calls. As these associates will be the first contact with your potential consumer, choosing the right tele... Read >
Author: Resource Nation

Annuity Lead Scam Watch

23rd November 2006
Although annuity lead scams are out there, agents agree that leads are the lifeblood of their business. No matter how good the products or presentation, without a qualified prospect there can be no sale. Annuity agents also agree there is a vast differenc... Read >
Author: Gary Le Mon
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