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Call Center Abbreviations

08th May 2008
Copyright (c) 2008 Hani MasgidiIn the contact center industry we come across a lot of abbreviations and expressions that are used very often without having a clear definition about them. He You will find a list of these expressions with their definitions ... Read >
Author: Hani Masgidi

Understanding The International Private Leased Circuit (Or IPLC) Line of Oracle Contact Center Anywh

01st February 2008
The IPLC system stands for international private leased circuit line which serves as a private point-to-point system used for communication between members of an organization who are occupying offices in various parts of the world. This private communicat... Read >
Author: Remy
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