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Articles, tagged with "center managers", page 1

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Is Your Call Center Six Sigma

26th March 2012
A business management strategy used widely in many sectors is phrased out to be “Six Sigma”. This was originally developed and implemented by Motorola, USA in 1986. Six Sigma works efficiently by stimulating the quality of the process and by finding and r... Read >
Author: deborahfjones

The Increasing Turnover Rate in Call Centers

04th August 2010
Despite the effort by the country's call center companies to alter the outsourcing industry, turnover rate in the country's call center has gotten so worst that it hits 60 to 80 percent, according to the Call Center Association Philippines (CCAP). This ha... Read >
Author: Call Center Philippines
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