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Articles, tagged with "call center agents", page 1

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Call Center Careers 101

21st June 2011
As of this writing, the call center industry had developed into a very lucrative business. No wonder, a lot of people have been going out of their career paths and are trying to work as call center agents. With a pretty much decent pay, call centers have ... Read >
Author: soniaroody

How To Motivate Your Call Center Agents At A Low Cost

26th May 2011
Life would be so easy if everyone was intrinsically motivated! However, more often than not, it's up to management to maintain employee morale and motivation. To activate and inspire self-motivation and boost 'morale' amongst employees, you need to be a d... Read >
Author: PMane

Qualities of a Good Call Centre Agent

19th May 2011
Employers and call center companies look for certain attributes when selecting call center employees. These recruiters look for the same specifications in the candidates, whether a call center job is located in a traditional building or office with numero... Read >
Author: LouanneB

Call Center Steps in coaching call center agents

12th May 2011
The method of recording calls is one of the best approaches to coaching call center agents and ensuring quality. Here is a nine-step plan to train agents and improve quality of service in any call center: 1. Random recording is important. Do not record... Read >
Author: Alena Smith

Experienced Call Center Agents: Company Asset or Liability?

05th April 2011
They say experience is the best teacher. Applied in the Philippine call center context, however, this may or may not be true. The truth is absorbing experienced agents can have both positive and negative influences on the company. In a positive perspec... Read >
Author: Christine Hazel Gabales

How To Motivate Your Call Center Agents At A Low Cost

23rd March 2011
Life would be so easy if motivation could exclusively from within us! However, more often than not, it's up to management to maintain employee morale. To activate and inspire self-motivation and boost 'morale' amongst employees, you need to be a dynamic l... Read >
Author: PMane

Skills and Equipment a Call Center Agent Must Have

15th March 2011
Speed and accuracy are two attributes that are very difficult to achieve simultaneously. More often than not, only one of these two traits can be fully achieved, primarily because accuracy often takes time. Imagine if Leonardo da Vinci rushed the creation... Read >
Author: soniaroody

How Call Center Agents Are Trained

15th March 2011
There are several training methods for call center agents. Its not enough for a call center representative to be an excellent conversationalist. He or she must also know every detail regarding the products and services of the company he or she is working... Read >
Author: soniaroody

Qualifications of a Good Call Center Agent

15th February 2011
For many call center companies, the ability of their agents to communicate is an important factor in achieving their goals. Many callers and customers prefer agents that can answer to their problems and inquiries and most of the time, they feel very impor... Read >
Author: soniaroody

Time Management Practices of Call Center Agents

15th December 2010
Working as a call center agent requires a totally different lifestyle, especially for those working the night shift. Call center agents on graveyard shifts report experiencing difficulty in setting up a routine of establishing working hours and sleeping h... Read >
Author: Phillip Eastwood

What are the Common Health Problems of a Call Center Agent?

25th October 2010
The increasing number of young professionals today that are employed as call center agents in different BPO sector are amazingly high especially with the contact center company. It helped a lot in decreasing the unemployment rate particularly in the Phili... Read >
Author: Mary Cruz
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