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Articles, tagged with "call centre", page 1

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How Office Workstations Can Maximise Workflow in Your Office

11th October 2011
Well designed office workstations can make the difference between a disorganised and unproductive business and a flourishing one. Every miniscule element, such as overall layout, storage spaces, screens, colour and flexibility, of office workstations can ... Read >
Author: John k. Taylor

Live Lead Transfer - Loan Modification, Debt Settlements, Credit Repair Lead Transfer

19th September 2011
Lead Transfer facilities are provided by renowned companies to help their clients after analysing the market; and finding prospective customers; to gauge their requirement and provide them in accordance. There are many companies that provide for unparalle... Read >
Author: john

Why Facilities Management Outsourcing is Important.

29th June 2010
For someone who is not familiar with the term, it can be confusing as to what exactly is meant by "facilities management". What are the facilities in question? How are they being managed, and why would a company be formed specifically to manage facilities... Read >
Author: Alemunr

TESDA WEBSITE: A Government Initiative

10th May 2010
TESDA WEBSITE: A Government Initiative Technical education and Skills development Authority is a government body which was formed in order to help strengthen the workforce and manpower of Philippines. This government body trains people in vocational cour... Read >
Author: Paul

An outline of some of the most common and unusual customer complaints to airline contact centres

21st April 2010
Firstly, lets look at the most common airline complaints that contact centre staff are faced with on a daily basis. A great deal of people get frustrated with missing connecting flights which disrupts their travel plans and potentially looses them mon... Read >
Author: JohnnySmith

New Online Scheduling Software TotalView WebStation

07th March 2008
The TotalView WebStation programmes is developed by IEX Corporation, a sub-division of NICE Systems Ltd. The programme has been designed to give call centre agents and supervisors access to work schedules and work targets through their own web browsers.... Read >
Author: Remy
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