Articles, tagged with "call centre", page 1

How to Use PR to Publicise Your Work

PR is an often misunderstood and maligned industry, but it can be a real help to businesses in every sector of every country around the world. So if you have a project that you want to publicise, how do you use PR to your advantage? Here are a few tips: ... Read >
Author: Harvey McEwan

How to Use PR to Publicise Your Work

She's been part of your life since the very beginning, and once a year it's customary to show your Mother just how much you love and appreciate her on Mothers' Day. But what should you do on Mothers' Day, and what gifts should you give her? Here are a few... Read >
Author: Harvey McEwan

What Is Call Resolution?

First call resolution is one of the most important metrics for a call centre. It refers to whether a caller’s problem or query is dealt with on the first phone call made by them. The first call resolution metric is often monitored by call centres to see i... Read >
Author: Sarah Shore

Who Uses IVR Software

IVR is an abbreviation for interactive voice response and it refers to the technology used to receive phone calls in organisations and call centres across the world. There are many features of a typical IVR system. These include speech recognition, call f... Read >
Author: Sarah Shore

Why Case Studies of IVR Solutions are an Essential Part of the Investment Process

The task of selecting the right system from the range of ivr solutions available is not straight forward. The simple reason for this is that the level of investment is high, and when it comes to making a change, no matter how small, that will affect the c... Read >
Author: Sarah Shore

Tired of Jumping Down Throats?

Mediocrity has been on my mind lately. I’ve never thought about the “so-so” sirens song of mediocrity much. She lay dormant like a seed waiting for the first rain. The rain has come and the thing has sprouted into a hardy desert shrub that just won’t let ... Read >
Author: Conference Speakers

MCSE Network Tech Support Team Career PC Self-Study Online Certification Training - the Options

Does an MCSE work for you? If you do, it's probable that it is likely you'll receive one of two categories: You could be from it and you want to gain accreditation by having an MCSE. Compared this is decide on into your IT environment, and research demons... Read >
Author: sturat jeff

Loan Complaints

All business organisations need to make certain that their customers are satisfied with the service they receive because; customers are the most important part of any successful businesses. This can be seen at the Loan Complaints website. Businesses such... Read >
Author: RandyKing

How Office Workstations Can Maximise Workflow in Your Office

Well designed office workstations can make the difference between a disorganised and unproductive business and a flourishing one. Every miniscule element, such as overall layout, storage spaces, screens, colour and flexibility, of office workstations can ... Read >
Author: John k. Taylor

Using Contact Centre Data Can Improve Customer Service

Many businesses are missing a trick by failing to using call centre data to improve customer service. Research by the Customer Contact Association revealed that only a small fraction of businesses were currently using customer data to develop their e... Read >
Author: Pure Blue Creative

Compare energy prices and suppliers in Australia

When you are comparing electricity price of yours energy providers with other energy companies then one might be confused that should the supplier be changed or it must be remained as the previous one. There may be several factors that must be taken into ... Read >
Author: Barbara Mori

Your call is not important to us- use mobile marketing instead

Call centre work is being redeveloped by businesses who are increasingly using mobile marketing as a more effective way of communicating with their customers. Call centre work is being redeveloped by businesses who are increasingly using mobile marketi... Read >
Author: Txt2get

Live Lead Transfer - Loan Modification, Debt Settlements, Credit Repair Lead Transfer

Lead Transfer facilities are provided by renowned companies to help their clients after analysing the market; and finding prospective customers; to gauge their requirement and provide them in accordance. There are many companies that provide for unparalle... Read >
Author: john

The Ups and Downs of Outsourced Telemarketing Services for Lead Generation

There is a popular saying that goes, "Life has its own ups and downs." This motto can be primarily felt by most people. There are times that a person can feel so high because something (or someone) has made them happy. However, there are those times that ... Read >
Author: Manderson

Should you buy an Auto Attendant Phone System?

An automated attendant phone system will enable your callers to pick from an audio menu of departmental choices and hopefully deliver them to the right place for their individual need. The problem is that it can be misconstrued as you being an organisatio... Read >
Author: Sagar

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