Articles, tagged with "angry customers", page 5

Aptitude + Attitude = Altitude. Part 2 of 3

Copyright (c) 2008 GainMore Advantage Push mode, Pull mode and Drift mode: Push Mode If you have to drive others towards an objective, even drive yourself towards it, I call this being in push mode. Push mode is typified by focusing your atten... Read >
Author: John Kenworthy

Leveraging Customer Service Jobs for Middle and Upper Management Positions

An entry-level customer service job does not need to be a terminal position for qualified professionals. The grind of handling returns, speaking with angry customers and working in a phone centre can discourage young professionals from seeking higher cust... Read >
Author: Asc

Questionable Traffic Generation Methods You Must Not Use!

There are a number of questionable traffic generation methods you should avoid if possible. While they may work some time if you get extremely lucky, 99.99% of the time, they will produce no results at all. The two most common questionable traffic ge... Read >
Author: Lrn2Ern

Affiliate New Program – Don’t be blind with affiliate marketing

You've stumbles upon the perfect product to sell as an affiliate marketer. The sales page is so good you think great an "affiliate new program". The ideas are new and fresh. The product seems to be cutting edge "the next big thing". The cost is right, ... Read >
Author: A Josiah

How To Build Damaged Bridges With Clients

In business, you can't please everybody. There are those that would sing your praises. There would be those that you can't really please whatever you do. And still some would be happy with you once and then get their ire the next. And when you do get an... Read >
Author: Kaitlyn Miller

To Thine Own Self Be True: Five steps for dealing with angry customers

Every sales person will have at least one difficult customer during their career. In fact, some experts argue that if you don't have at least one angry customer by 10:00 a.m., you aren't trying hard enough! While I'm not sure I subscribe to that parti... Read >
Author: Colleen Francis

Spend It When You Need To

It is typical these days to see business owners and operators penny pinching in order to increase both the health of their bottom line as well as drive up profits for themselves. While many in business find that the nickel and dime approach works well on... Read >
Author: scottjarvis123

Depression: A Mental Trauma

Judy who recently got a divorce and left to take care of two kids ages 7 and 10 is on the verge of breaking down. She is oftem overwhelmed at how her marriage failed and how her husband of 14 years could treat her as if they never loved each other. She a... Read >
Author: Jennifer Alinio

7 Reasons To Start Your Own Internet Business

by Daniel Moro Many people dream of firing the boss and starting their own internet business, working online from home. Is it really such a good idea? Absolutely, and I should know, because I have been working online from home for the past four years. ... Read >
Author: Daniel Moro

You have huge amounts of data…so why are you starved of knowledge?

Despite spending hours on the 'phone or online your customers are just not connecting with you, resulting in angry customers hanging up and going elsewhere. We are becoming more and more divided by technology. Your customers' dread interactive voice-re... Read >
Author: Paul Ashby

7 Secrets for Moving Customers Out of a Hardball Mentality

Here are 7 proven tips for moving customers out of a hardball mentality into a constructive dialogue. 1. Confidently acknowledge and address anger. A big mistake among customer service professionals is to ignore a customer's expression of anger or t... Read >
Author: Myra Golden

The Psychology of Angry Customers

Often, what makes difficult customers difficult is the fact that they are intensely emotional. They are upset, angry, irate, or ballistic. It is impossible to address the real issues the customer has experienced until we first address the emotion of anger... Read >
Author: Myra Golden

Brands might want to be loved, but so do customers

In this age of on demand access to info and people happily airing their views, it has never been more important for brands to get on with their consumers. Failure to do so can lead to a rapid backlash online. Just ask Dell. Brands might be increasingly... Read >
Author: Matt Ambrose

The Poor Performer Confrontation Handbook: Eight Rules for Dealing with Employees Who Are Bringing Y

An independent survey commissioned by KEYGroup® found that two-thirds of managers fail to confront poor performers. If you suspect you'd be among them, Joanne G. Sujansky, Ph.D., can help you stop avoiding the problem and start dealing with it. There ... Read >
Author: Dr. Joanne Sujansky

Recover Your High UK Bank Charges

Banks in the UK are under severe pressure. Thousands of angry customers are reclaiming all penaltycharges levied on them by the banks over the last 6 years. This all follows a court case last year when a customer took a bank to court to claim back these p... Read >
Author: Michelle Baskin

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