Articles, tagged with "metrics", page 1
01st February 2012
First call resolution is one of the most important metrics for a call centre. It refers to whether a caller’s problem or query is dealt with on the first phone call made by them. The first call resolution metric is often monitored by call centres to see i...
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Author:
Sarah Shore
30th January 2012
Your customer support team is your business's connection to its customers, so it pays to give your team the tools that it needs to provide excellent service. It's especially important to find appropriate software for customer support, as the software that...
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Author:
Amy Russell
27th January 2012
Numbers can lie but they're the best first step in determining whether a stock is a buy. In this series, we use some carefully chosen metrics to size up a stock's true value based on the following clues:
The consistency of past earnings and cash flow. ...
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Author:
Prince Damin
26th January 2012
To install and to work with the SharePoint 2010 development there has been a lot of features that are created in it. The features of the SharePoint 2010 aids in collection, analyzing and reporting. They are a part of the Web Analytics ability of the Share...
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Author:
dharmeshtalaviya
26th January 2012
The bustling metropolis of Oklahoma City is a culturally rich and inviting city that offers hospitable people and many desirable areas of living that feature: affordable housing with plenty of nearby jobs, amenities, sights and destinations. It’s no surpr...
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Author:
Jason M. Byrd
24th January 2012
SEO in Pittsburgh or anywhere else in the world can be a confusing realm of unfamiliar acronyms and rapidly changing industry jargon. When it comes to search engine optimization and search engine marketing, the industry is still so new and evolving so qu...
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Author:
Eric Debson
20th January 2012
Those who have dysphagia have difficulty swallowing. Swallowing difficulties may range from problems in swallowing of food, liquid or saliva, to a state where swallowing itself is painful, and also the state of total inability to swallow. The result is th...
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Author:
Eric Brandt
19th January 2012
There’s no debating how efficient a live chat program could be to help improve your live support quality. Whether you’re a live chat pro or whether you’re just beginning to implement your live chat programs, there are some basic best practices that you ca...
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Author:
archerbruce
18th January 2012
Today’s customer, who is spoilt for choice and looking to maximize value for every product or service bought, is hard to please. Organizations today are pulling out all the stops to understand how satisfied the customer is and what can be done to proactiv...
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Author:
WNSGlobalServices
06th January 2012
Nowadays a lot more and even more people are quitting their day jobs following realizing that they will generate much more online by commencing a web based business. However it does not truly get an enormous volume of money for being capable to begin your...
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Author:
Rustco Hong
05th January 2012
Marketing on Twitter (or on any other social media network, for that matter) can take up a lot of your time and effort.
But if that effort isn't helping your business extend its reach, gain new customers or drive revenues then continuing on that same...
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Author:
Edwin Huertas
04th January 2012
Writing your executive resume for the first time in years - or struggling to get a response with it?
Whether you're aware of it or not, resume trends have changed substantially, and the document you send out WILL compete with custom-designed, focused ...
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Author:
Laura Smith-Proulx
03rd January 2012
There's no foolproof way to know the future for Mattel (Nasdaq: MAT) or any other company. However, certain clues may help you see potential stumbles before they happen and before your stock craters as a result. Rest assured: Even if you're not monitoring...
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Author:
Prince Damin
22nd December 2011
There are lots of great graphic designers who have a fantastic eye and skill but little formal training in digital marketing. If you’re one of those people, and you want to design effective websites, you might find the below tips useful.
Top 10 tips ...
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Author:
coolsusanbrown
19th December 2011
In so much competive marketplace. everyting is done throught the Internet with its endles
Before you decide to implement an email marketing program, the important terminology, concepts and metrics you need to understand. Once you have a basic grip on tho...
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Author:
anny2work
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